Sure Win

1. All the amounts shown in € (EURO) or $ (US DOLLAR) are also applicable to CAD, NZD and AUD. For NOK, SEK and DKK the amounts are multiplied by 10.
2. In case of any discrepancy between the non-English version and the English version of these Bonus Terms & Conditions, the English version shall prevail.
3. If it is not stated otherwise or not mentioned in the promotional terms and conditions, the following General Bonus Terms and Conditions apply:

1. MONEY BONUS

1.1. Read before you claim your bonus

1. Only one bonus can be held at a time. Before claiming your bonus, please make sure that you don’t have another active bonus on your account, otherwise it will be automatically cancelled when new bonus is activated.
2. Tip: If you wish to cancel your current bonus yourself, you can do it by pressing on ‘x’ next to the bonus balance and confirming your choice.
3. If the deposit bonus does not appear on your account when it should have been added, do not make any bets, contact the Casino support staff and you will be notified when the bonus is credited to your account.
4. Free signup bonuses can only be claimed once per person (one offer per household address, IP, email address, telephone number, payment method). Players using a shared computer can only have one account per computer or IP address. In case of accounts found to be sharing the details previously mentioned, Casino reserves the right to confiscate the funds on the accounts and/or block the accounts.
5. Important 1: Do not create more than one account. The Casino does not allow multiple accounts. To avoid bonus abuse the Casino reserves the right to refuse to allow the customer to participate in promotions or block customer’s account/s in case there is any suspicion that the customer may hold multiple accounts.

1.2. How to use the Bonus

1. Bonuses can be used only in video slots of specific game studios. All bonus eligible game icon images are marked with ‘bonus’ badge. These are video slots from the following game studios: BetConstruct, Endorphina, Habanero, iSoftBet, NetEnt, Playson, Pragmatic.
2. Note: Due to different country regulations some bonus supporting games might not be legally available for customers from specific countries. Refer to paragraph 8.4. of the Casino’s Terms and Conditions.
3. Important: This paragraph does not apply to wagering of winnings from free spins. Please refer to Paragraph 2 (Bonus free spins).

1.3. How to withdraw winnings from the Bonus

1. All bonuses have specific requirements that need to be met before the bonus and all winnings become available for withdrawal. For deposit bonuses, the gaming amount is required to be wagered 35 times in bonus eligible games while free bonuses are required to be wagered 99 times, unless stated otherwise in the promotional description. If the bonus requirements are not met during the 7 days after the bonus was activated, the bonus will expire.
2. Important 1: Please be aware that the maximum bet allowed per game round during bonus play is 8% of the value of the bonus credited to your account, but not higher than 5 EUR/USD/GBP/AUD/CAD/NZD or 50 SEK/NOK/DKK 
3. until such a time as wagering requirements have been met. If upon withdrawal, during the review of transactions, it appears that this term is breached, the bonus and all resulting winnings may be void.
4. Since withdrawals are not available while the bonus is active, both the bonus and the deposit will be locked on the Bonus Balance until wagering requirements are met. For the benefit of the player, any amount deposited above the maximum amount on which a percentage bonus is awarded will not be held under any wagering requirement and will remain on the real money balance. When the bonus requirements are met, the bonus balance will be automatically moved to the real money balance. However, the withdrawal can still be made, but it will permanently deactivate the bonus and cancel all winnings made by using it. Also, please be aware that when using a bonus, your deposited funds will be spent before the bonus, and the withdrawal will only be available if there are enough funds for a minimum allowed withdrawal. For payment limits refer to the Banking page.
5. Winnings from using bonuses are subject to limitation, if necessary. Winnings from deposit bonuses may be limited to the deposited amount multiplied by 10. If the deposited amount is higher than required to claim a full bonus, only the required deposit amount will count. Free bonuses winnings may be limited to 50 EUR/USD/GBP/AUD/CAD/NZD or 500 SEK/NOK/DKK. For the customer’s convenience, a bonus payout can be automatically adjusted to a maximum allowed amount upon successful bonus conversion, if necessary.

2. BONUS FREE SPINS

1. Customers have to accept free spins when they launch the game, by clicking on the green check mark, otherwise free spins will be cancelled.
2. Bonus free spin offers are not available to customers from the following countries: Australia, Belgium, Bulgaria, Cayman Islands, Columbia, Czech Republic, Denmark, Estonia, Iran, Iraq, Israel, Italy, Romania, Saudi Arabia, Singapore, Slovakia and Spain.
3. Free signup bonus free spins are only available to customers from Austria, Canada, Finland, Germany, Ireland, Mexico, New Zealand, Norway, Switzerland.
4. Winnings from bonus free spins are paid in bonus money.
5. Bonus money made during bonus free spins can be wagered only in slot games of the Booming Games game studio.
6. Maximum bet allowed per game round during bonus play is 5 EUR/USD/GBP/AUD/CAD/NZD or 50 SEK/NOK/DKK. For customer convenience bets exceeding this amount may be not allowed by the system and error may occur.
7. For deposit free spin bonuses, winnings are required to be wagered 35 times in bonus eligible games while winnings from free bonus free spins are required to be wagered 99 times, unless stated otherwise in the promotional description. Until wagering requirements are met, free spin bonus will remain on bonus balance.
8. Winnings from using bonus free spins are subject to limitation, if necessary. Winnings from deposit bonus free spins may be limited to the deposited amount multiplied by 10. Free bonus free spins winnings may be limited to 50 EUR/USD/GBP/AUD/CAD/NZD or 500 SEK/NOK/DKK. For the customer’s convenience, a bonus payout can be automatically adjusted to a maximum allowed amount upon successful bonus conversion.
9. If customer claims bonus free spins in a combo with a money bonus/es, limitation of winnings will apply to whole package.
10. Only one free spin bonus can be held at a time. Before claiming your bonus free spins, please make sure that you don’t have another active bonus free spins on your account, otherwise they will be automatically cancelled when new bonus free spins are activated.
11. Bonus free spins are valid for 7 days after credited and will expire if not used during this period.
12. If customer, who claimed bonus free spins in combo offer with a bonus, chooses to forfeit their bonus, all unused free spins and winnings from used free spins may be voided.
13. Free signup bonus free spins can only be claimed once per person (one offer per household address, IP, email address, telephone number, payment method). Players using a shared computer can only have one account per computer or IP address. In case of accounts found to be sharing the details previously mentioned, Casino reserves the right to confiscate the funds on the accounts and/or block the accounts.
14. Paragraph 5 applies.

3. REAL MONEY FREE SPINS

1. Customers have to accept free spins when they launch the game, by clicking on the green check mark, otherwise free spins will be cancelled.
2. All real money free spins require deposit to be made to claim them. Required deposit will vary on the promotion. If not otherwise stated, any supported deposit amount will count.
3. Winnings from real money free spins are paid in real money with no wagering requirements attached.
4. Real money free spin offers are not available to customers from following countries: Belgium, Cayman Islands, Denmark, Iran, Iraq, Israel, Saudi Arabia.
5. Real money free spins cannot be stacked. If you have active real money free spins, consider using them before claiming another, otherwise all unused free spins will be void.
6. Real money free spins are valid for 7 days after credited and will expire if not used during this period.
7. If customer, who claimed real money free spins in combo offer with a bonus, chooses to forfeit their bonus, all unused free spins and winnings from used free spins may be voided.
8. To withdraw winnings from real money free spins, amount of the deposit that triggered real money free spins has to be wagered at least 5 times in slots, arcades, or jackpot slots.
9. Paragraph 5 applies.

4. CASHBACK / REBATE TERMS

4.1. What rebate is and how it works

1. Rebate is a kind of refund, not full of course, but partial. It returns a share of what you lost on the previous day.
2. There are no limitations to the maximum allowed rebate payment you can receive, but to receive it, you have to generate minimum specified rebate payment amount in a single game during a day. This is the only requirement.

4.2. Things you should know

1. Note: The default bonus conversion rates at the Casino do not apply to cashback. All cashback calculations are only done in EUR.
2. Tip: Cashback or rebate is a great alternative to bonuses because it does not bind you to any requirements or rules. It is paid in wager free money straight to your real money balance and without any limits.
3. Important: Only finished game rounds will count towards rebate calculations. Leaving unfinished game rounds to impact rebate payments is viewed by the Casino as promotional abuse. Winnings from such rounds will be void prior to withdrawal.

5. TERMS THAT APPLY TO ALL PROMOTIONS

5.1. Promotional Abuse

1. The Casino has a zero tolerance policy towards promotional abuse and offer-related fraudulent activity on accounts. Promotions at the Casino are intended as reward to regular and valued customers. In order to continuing giving the best possible offers to valued customers, it is necessary to ensure that promotional abuse does not take place. Accordingly, before any withdrawals are processed, all play will be reviewed for irregular playing patterns that may constitute promotional abuse.
2. Examples of promotional abuse may include, but are not be limited to:
   1. Equal, zero or low margin bets or hedge betting.
   2. Decreasing your stake amount by 40% or more (compared with your maximum bet since the award of the bonus) after a large win for the purpose of clearing wagering requirements while a bonus is still active.
   3. Two tier betting (where large bets are placed on high variance games or outcomes, before switching to lower variance games or outcomes to clear wagering requirements).
   4. Affiliate CPA or revenue share abuse.
   5. Using a proxy or a VPN or masking IP your address.
   6. Using more than one account.
   7. Playing more than one game at a time.
   8. Wagering of bonus money on excluded games.
   9. Re-starting unfinished game rounds in bonus video slots after the bonus was lost or expired.
   10. Bonus stacking (where multiple deposits are made to claim multiple bonuses or free spins, before original bonus or free spin wagering requirements are met)
3. Players agree that games may become open to abuse against best efforts of the Casino to limit such abuse. Should such situation arise, the Casino will to the best of its ability to impose specific conditions in relation to awarded offers and will expect the user to act within the boundaries of reason and refrain from employing game play with intent to abuse said offer.

5.2. Other

1. All promotion launch and expiration dates are in UTC (Coordinated Universal Time).
2. The Casino reserves the right to review transaction records and logs at anytime. If, upon such review, it appears that customer/s are participating in strategies that the Casino deems to be abusive, the Casino reserves the right to revoke the entitlement of such customer to the promotion or block the customer’s account.
3. If a customer is deemed by the Casino to use any form of promotional offer or bonus to intentionally create a positive expected or estimated value, any credited bonus amounts shall be cancelled and subtracted from the customer’s account.
4. All the promotional offers are at the sole discretion of the Casino and may be cancelled, edited or expire at any time. It is the customer’s responsibility to follow any changes.
5. The General Bonus Terms are subject at all times to Terms and Conditions.

QueenVegas Bonus Policy

1. This Bonus Policy is an integral part of the Terms and Conditions of Use and thus come into effect with the Terms and Conditions of Use. Any general terms of the Terms and Conditions of Use shall apply to the Bonus Policy, except where explicitly excluded.
2. This Bonus Policy is written in English. If this Bonus Policy is translated into another language, the English version will prevail.

General Terms

1. 1. If, at any point in time, after reading this policy something is not clear, or you would like to be blocked from receiving our bonuses and/or to have any bonuses removed from your account, please contact our Customer Support Department team before you commence play.
   2. If the bonus you were trying to claim does not appear automatically in your player’s account, please contact our Customer Support team, prior to placing any bets, and the bonus shall be credited for you.
   3. We reserve the right to cancel any amount in excess of the player’s original deposit from a player’s withdrawal if the wagering requirement has not been fulfilled or if the player requested to remove the bonus before the wagering requirements were fulfilled.
   4. Unless stated otherwise in the promotion offer bonuses are only available to players who made at least one successful deposit in their accounts.
   5. In the event that a technical misconfiguration or failure of any kind results in the incorrect number of free spins or an incorrectly added Bonus being placed on your account, we reserve the right to correct this by removing any winnings received and re-adding the reward with the correct configuration.
   6. A user is not allowed to register more than one account in the system. This means only one account is allowed to be registered per person, household, family, household address, email address, credit card number, e-wallet account or shared computer environment (example: a library, workplace, fraternity, university or school). Any attempt to try to deceive management by registering multiple accounts to gain bonus money will be deemed as bonus abuse and will result in the account(s) being suspended and the removal of your funds.
   7. While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the bonus amount or 5 (eg, 5 EUR, 5 GBP) (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name)
   8. Individual promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please check carefully all terms and conditions associated with a bonus before taking part. Should the terms and conditions of the individual promotions conflict with the Bonus Policy, the individual promotions terms shall apply.
   9. Regardless of the currency that we advertise or display bonus amounts, the bonus will always be credited according to the currency your account is configured to.
   10. In accordance with the privacy policy, we regularly send promotional emails with bonus offers. You are only eligible for the bonus if you received the email directly from us. You may unsubscribe from receiving promotions by contacting customer support. If We determine that a specific customer did not receive that particular promotion as an intended exclusive targeted recipient that this promotion was sent out to, we will not honour any payout requests from the customer, even if they have met the wagering criteria.
   11. We reserve the right to cancel promotions or bonus offers, of any kind at any time, without prior notice. Any such cancellation will not affect an award already redeemed.
   12. All offers you see in your Daily Picks are available to you because of the current state of your account. Offers can become unavailable before the time has expired due to changes within the account caused by transactions made.
   13. Unless otherwise specified, the minimum deposit to qualify for any deposit bonus is €20 or the equivalent value in any other currency.
   14. Unless stated otherwise if the last bonus received by a player was a free bonus, a deposit needs to be made first before the player is eligible to use any further free bonuses, even if it was marketed to the player. Any breach of this term can result in blocking from future bonuses and/or removing any winnings that might have been the result of the use of any free bonus.
   15. If you receive free money (no deposit bonus/refer a friend bonus/registration bonus etc’) or free spins winnings, unless stated otherwise the maximum amount that you can win or withdraw from it is €100 or two times the bonus amount. The larger amount of the two will be applied. Any winnings greater than the applied amount, including winnings subsequently won from with that money even after any deposit, will be removed from your account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn until the wagering requirements have been met.
   16. A bonus (including the bonus credited from a free spin bonus) is also considered free if your real money balance at the time you were credited the bonus is lower than your most recent deposit.
   17. Any bonus which you redeem shall be subject to this Bonus Policy.
   18. To receive a ‘Refer a Friend’ bonus the referrer must have deposited within the last 7 days.
   19. Free spins are spins which take place that do not reduce funds from your bankroll. For the avoidance of doubt, any mention of Free spins in this bonus policy refers to spins that do not reduce money from your bankroll, regardless of what those free spins are marketed as. This does not include free spins which are a triggered feature within a game.
   20. Bonuses issued at the Casino will be reserved for gameplay on this product and cannot be used for gameplay on any other product (for example betting and poker) we have to offer. In addition, gameplay on any other products rather than the Casino will not be counted towards bonus wagering requirements.
   21. VIP Points redemption to cash is only available for users who have made at least one successful deposit into to their player’s account.
   22. VIP Points redemption to cash is only available for customers who have registered prior 19/03/2017.
   23. Each time you place a wager at QueenVegas, you’ll earn VIP Points. As your VIP Points accumulate, you can redeem them for instant cash in your real money player account. If you have not placed a wager with money in your real balance for a continuous period of thirty (30) days, we will be entitled to remove all VIP Points from your player’s account. Customers from Ukraine, Belarus, Latvia, Russia and Lithuania are not permitted to claim any no deposit offers/free money offers/registration bonus/refer a friend or any other type of offer which can be deemed free
   24. If you receive a Claimable Bonus/Free Spins in conjunction with a deposit offer or purchase Free Spins using your Real Money balance you must claim the Bonus or play with the free spins before playing with your available funds (Real Money and Bonus Balance alike). Failure to comply with this may result in any winnings being removed.
   25. In the case that you are found in breach of the bonus policy all VIP points accrued, and any winnings from those VIP points will be voided. In case you managed to redeem them the value you redeemed will be manually removed.
   26. Unless otherwise stated, any no deposit bonus or no deposit free spins offers will only be granted to players who have validated their email address. In the situation that no deposit free spins or no deposit bonus offers which are mistakenly granted to players who have not validated their email we reserve the right to remove any associated winnings.
   27. Players are allowed to play in any game while having an active bonus. In certain games bonus balance funds are not available to play with and when you open those games you will only see your real balance. To check for the bonus availability, please refer to the information card for each game in the client.
   28. A Pending Bonus is a bonus which will be available for use only after any wagering has been completed. You will see this bonus in your Pending Bonus balance.
   29. A non-cashable bonus is a bonus which, once wagering is completed or the bonus is consumed, will not be added to your real balance regardless of whether there was any bonus amount left when it was consumed. Once the wagering is completed/bonus is consumed, any amount left will be removed from your bonus balance.
   30. A Network Tournament is a tournament which takes place on multiple Casinos during the same days/hours, and has the same name and prizepool. A player is only allowed to participate in a Network Tournament on one Casino. If the same person (which will be determined solely by us) is playing on a Network Tournament on more than one Casino, only the first Casino that was played on will count towards any tournament prize.
   31. Any winnings accrued playing Free Spins offers will be added to your account as a Bonus.
   32. If for any reason you do not manage to claim your bonus/free spins after it was added to your account, please contact the customer support department.
       

       Wagering Requirements

   33. Bonus wagering requirements are displayed as Points to Redeem in the Bonus page in the Personal Area.
   34. Unless stated otherwise in the promotion offer, Bonuses (including winnings from Free Spins) given with a deposit offer carry a wagering requirement of thirty (30) times the total amount, e.g. If you deposit €10 and obtain a €10 bonus, you would have to wager 30 times the aggregate amount, in this case being €20 (deposit + bonus). If a Bonus (including winnings from Free Spins) is not awarded as a part of a deposit offer Or if the total bonus amount (from bonuses and Free Spins winnings) is greater than the deposit amount made to claim the offer, the offer will carry a wagering requirement of sixty (60) times on the bonus amount only.
   35. We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms. Games that are included within the below wagering groups count towards the wagering requirements of a bonus:
       1. Standard wagering: bets placed in any game except Slots and Scratch games do not count towards the wagering requirements.
       2. Mixed wagering: 10% of bets placed in non-Slots or Scratch games count towards your wagering requirements.
       3. Special Mixed wagering: 50% of bets placed in non-Slots and Scratch games count towards your wagering requirements. Special Mixed wagering is only available on special occasions and to players of certain statuses.
   36. When the bonus is added to your account the amount of wagering required is converted to bonus redeem points. The table below shows how much a player must wager in each currency to earn one bonus point.
       

       	0.5 Points
       EUR	1.00
       GBP	1.00
       USD	1.00
       CAD	1.00
       AUD	1.00
       DKK	10.00
       SEK	10.00
       NOK	10.00
       ZAR	10.00
       RUB	70.00
       THB	50.00

   37. Wagering only counts for one bonus at a time according to the following rules:
       1. If there are bonuses restricted to a specific game or games, wagering will contribute to these bonuses first if that specific game is played.
       2. If multiple bonuses are active with different wagering conditions, the wagering will be applied to the relevant bonus first in date order
       3. If there are two active bonuses with identical conditions, wagering will contribute to the bonuses in date order.
       4. Please note that you will always first wager your real money funds and only when they are fully wagered, you will then start wagering your Bonus Balance.
   38. If a bonus has not been used (turnover requirement met or lost) within 30 days, the bonus amount will be cancelled and removed from your account unless you have a real money balance.
   39. Unless otherwise stated you have up to 24 hours to meet the wagering requirements for Free Bonuses (non-deposit bonus, refer a friend, free spins received for free) before the bonus and any winnings are removed.
   40. In the case that bonus money is wagered and lost, but not all wager requirements were met, the next deposit made to your account, providing you don’t have any open games, will automatically reset the bonus as Consumed and it will not be necessary to complete the remaining wager requirements. If you want to continue your game session and make sure that your bonus gets Consumed, please contact support after your deposit. Any abuse of this in order to avoid completing bonus wagering will result in all winnings being removed, and your deposit potentially being confiscated.
   41. If you have a bonus consumed/cancelled/expired, either by the system or due to your own request, and the wagering was not completed, all your winnings will be removed including any pending/unclaimed winnings from games/promotions you played whilst you had the bonus.

Irregular Play/Fair Play

1. We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that a customer is participating in irregular play that We, in our sole discretion deems to be abusive, We reserve the right to revoke the entitlement of such a customer to any promotion.
2. We reserve the right to refuse or void a bonus and/or winnings in the event of funds being cancelled or denied or disputed by any payment service or payment provider or by the user himself.
3. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
   1. Increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
   2. Using any betting system, or placing even money bets on Baccarat and Roulette.
   3. Wagering to meet an award in one currency, and then changing currency to a stronger currency before the award is added to your account.
4. If We suspect a player has or is abusing a bonus offer/s, either on his own or in association with partners, We reserve the right to rescind the bonus or bonuses, void any winnings and close the relevant player/s accounts.
5. If you have a pending withdrawal at the time of claiming a free bonus the casino reserves the right to void all subsequent winnings from that bonus including the bonus amount.
6. Promotions and bonuses are there to reward our valued players – We have zero tolerance policy on bonus abuse and fraudulent activity. We reserve the right to block bonuses from any player who is deemed to be abusing our promotions. If fraudulent activity or abuse is suspected, We reserve the right to remove bonuses and winnings from the account.
7. Fair play means depositing with the intention of playing / risking the funds you deposited with.
8. Bonuses/Free Spins Winnings with zero wagering are subject to Fair Play. Any player that takes advantage of such offers, and attempts to withdraw without adhering to Fair Play, will have all their winnings confiscated and be restricted from taking any future offers.