Pollen Nation

1. General

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.

The website www.slotum.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at 12 Kolonakiou Street, West Block, 1st Floor, Office/flat 101, Agios Athanasios, Postal Code: 4103, Limassol, Cyprus.

Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.

2. Changes to Terms and Conditions

These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

3. Who Can Play

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement. Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, Israel, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Jersey, Gibraltar, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Slovakia, Lithuania and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

4. Availability of Games

The following countries are excluded from receiving no deposit bonuses and/or free spins: Afghanistan (AF), Israel, Albania (AL), Algeria (DZ), Angola (AO), Bahrain (BH), Bangladesh (BD), Benin (BJ), Botswana (BW), Burundi (BI), Cabo Verde (CV), Cambodia (KH), Cameroon (CM), Chad (TD), Comoros (KM), Côte d’Ivoire (CI), Democratic People’s Republic of (KP), Denmark (DK), Ecuador (EC), Equatorial Guinea (GQ), Eritrea (ER), Estonia (EE), Ethiopia (ET), France (FR), Gambia (GM), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Hong Kong (HK), Hungary (HU), India (IN), Iraq (IQ), Iran ,Islamic Republic of (IR), Israel (IL), Kenya (KE), Korea, Kuwait (KW), Lao People’s Democratic Republic (LA), Latvia (LV), Lesotho (LS), Liberia (LR), Lithuania (LT), Madagascar (MG), Malawi (MW), Malaysia (MY), Mali (ML), Mauritania (MR), Mauritius (MU), Mexico (MX), Mongolia (MN), Montenegro (ME), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nepal (NP), Nicaragua (NI), Niger (NE), Nigeria (NG), Oman (OM), Pakistan (PK), Palestine, Panama (PA), Papua New Guinea (PG), Portugal (PT), Republic of (KR), Republic of (MD), Republic of (MD), Republic of (MK), Republic of (MK), Romania (RO), Rwanda (RW), Sao Tome and Principe (ST), Serbia (SRB), Senegal (SN), Seychelles (SC), Singapore (SG), South Sudan (SS), Spain (ES), State of (PS), Sudan (SD), Swaziland (SZ), Syrian Arab Republic (SY), Taiwan (TW), Tanzania, Thailand (TH), Togo (TG), Tunisia (TN), Uganda (UG), Ukraine (UA), United Arab Emirates (AE), United Kingdom (GB), United Republic of (TZ), United States (US), Vietnam (VN), Yemen (YE), Zambia (ZM), Zimbabwe (ZW).

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

In addition to the above, Street Fighter Video Slot is not available for the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.

Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

Narcos Video Slot is not available in the following territories: Indonesia, South Korea.

Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.

Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.

Players from Canada are not eligible to play the games from NYX.

5. Accepted Currencies

The website allows playing for the following currencies: USD, EUR, AUD, CAD, PLN, NOK, RUB, BTC, BCH, ETH, LTC, DOG.

6. Fees and Taxes

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

7. Game Rules

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

8. Maximum bets when playing card games

By accepting these Terms and Conditions, you acknowledge your understanding that the maximum bet in card games is 1000 EUR, 1000 USD, 4200 PLN, 50000 RUB, 10000 NOK, 1500 AUD, 1500 NZD, 1500 CAD, 120000 JPY, 0.17 BTC, 5.5 ETH, 21 LTC, 2.52 BCH, 227682 DOG.

9. Disclaimer of Liabilities

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

10. Use of Player Account

Each player can create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

11. Anti-fraud Policy

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

• providing of forged documents;
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creating two or more accounts
• other types of cheating
• or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• use of stolen cards;
• chargebacks;
• creating more than one account in order to get advantage from casino promotions;
• providing incorrect registration data;
• any other actions which may damage the Casino.

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.

12. Depositing

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at support@slotum.com to inquire about the payment methods which are most favorable for your country of residence.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

13. Withdrawal Policy

The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.

All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.

The maximum withdrawal amount processed to a player is 15,000 €/$ per week and 30,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

14. Refund Policy

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.

All costs that may occur upon refund procedure are on the player.

15. Dormant Accounts

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

16. Complaints

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

Fair Go Bonus Terms & Conditions

Please read these Terms and conditions carefully before using the Fair Go Casino web site.

1. By playing at Fair Go Casino (the “Casino”), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.

2. Participation in the activities and games of the casino (the “Game”) is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.

3. The casino is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you any legal advice or assurances. You must be over 18 years (18+) old to use this service.

4. Only one real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

5. The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of the Company’s employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.

6. Employees of the company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.

7. The Game is for entertainment value only. No purchase is necessary or required to play the Game. You may play without betting money if you wish. Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Game or the Casino to be offensive, objectionable, unfair, or indecent.

8. You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Web site is strictly prohibited.

9. The company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:

9.1 If there is evidence to suggest that you have more than one active account for the Casino;

9.2 If the name on your Casino account does not match the name on the credit card(s) used to make purchases on your Casino account;

9.3 If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion;

9.4 If you provide incorrect or misleading registration, account or identification information;

9.5 If you are not of legal age;

9.6 If you reside in a jurisdiction where participation in the Game is prohibited by law;

9.7 If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Casino account;

9.8 If you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);

9.9 If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;

9.10 If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money;

9.11 If the Company should become aware that you have played at any other on-line casino under any of the circumstances set out at 9.1 to 9.10 above

10. In the event the company suspects fraud or fraudulent activity on your part or if any of your payments are charged back, the company has the right to withhold any amount from your account, and if deemed necessary by the company, to initiate any legal proceedings to collect any payments owed by you. You agree to fully pay any and all payments and charges due to the company or to payment providers in connection with your use of the Casino. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event all winnings will be void and you will refund and compensate the company for such unpaid deposits including any expenses incurred by the company in the process of collecting your deposit(s).

11. By accepting any prize and/or winnings from the company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.

12. If you have any dispute with regard to any outcome in the Game, you must submit your complaint to the company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino’s server software, the result showing on the Casino’s server software shall be the official and governing result of the Game.

13. You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Company.

14. Please note that in order to complete your first payout request, we require that you verify your identity with documentation. You are asked to submit the following documents:

• Valid Picture ID (such as Driver’s License or Passport) in colour
• Recent Utility Bill (dated within the last 2 months – verifying your address)

14.1 If your account was successfully funded by Credit Card(s) the following additional documents are required:

• Signed Credit Card Authorization form
• Back and front colourful copies of Credit Card(s)

14.2 The documents should be scanned and sent by email to documents@fairgo.com. Please ensure all copies are clear and legible. If not received in this manner it can delay the verification process.

15. Payments will always be sent back to the processor by which deposits were made, if possible. Fair Go Casino reserves the right to make the final decision through which payout method the customers receives their payouts.

16. The company reserves the right, in its sole discretion and without notice to you, to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.

17. If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the company. All accounts that are inactive for a 6 month period will be deemed to be inactive and will be closed.

18. You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the web site, accept any prize, or participate in the Games. You are solely responsible for any purchases and/or losses that may occur on your account.

19. The company shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Company’s error.

20. The company shall not be liable for computer or internet malfunctions nor attempts by the Player to participate in the Game by methods, means or ways not intended by the Company.

21. If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company’s operation, the Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.

22. You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Web site, (ii) your use of any materials at the Web site, (iii) your entry, use, or reuse of the Casino’s server, (iv) your participation in the Game, or, (v) your acceptance of any prize.

23. Fair Go Casino is the trade name of the Company, and you obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.

24. Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.

25. Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.

26. After purchase you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.

27. All wagers must be placed through the user interface provided by Fair Go Casino on our Web pages. Any Internet wagering through other means, including the use of a “robot” player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player’s account, or take any other appropriate action.

28. In the case where a player does not wager his deposit at least once before requesting a withdrawal, an administration fee of 15% will be deducted.

29. Interactive gambling services are not made available to persons who are physically present in a jurisdiction that prohibits them. If you are physically present such a jurisdiction, you are not permitted to use the interactive gambling services or view any advertisements relating to the interactive gambling services.

30. The Company reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Casino management and put into immediate effect. Such procedural changes will only be in response to the interests and security of the Casino or the players.

31. If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.

32. Abusive or offensive language/behaviour will not be tolerated in the Casino or with the Fair Go Casino staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be required by the Casino to ensure compliance. You are not permitted to use inappropriate or offensive language in connection with your user name and/or player ID which includes, but is not limited to profane, sexist or racist language. The Casino reserves the right to make changes to any Users name or player ID that violates this policy and to take any steps it deems appropriate, up to and including closing Your Account. If you create an Account with an offensive user name and/or player ID or change your existing user name/ID to an offensive one you may have your user name/ID changed and locked.

33. The terms and conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing in the Casino.

Promotional Terms & Conditions

In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of any bonus including cashback offers. $10 is the maximum bet unless specifically stated otherwise. Betting above $10 during a bonus playthrough will result in any promotion winnings voided.

1. Only players who have registered a Real account are eligible to receive Promotions. The Bonuses will be given only once per household and/or per account, as per our terms of use. If a second account is opened it will be closed and all play bonuses and winnings may be cancelled.

2. Unless otherwise stated, each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).

3. Players must claim and receive their bonus before they start playing with their initial deposit. Requests for the bonus once players have started wagering their initial deposit will be refused.

4. Bonuses will be credited to the Player’s Real Account as Bonus Balance, until the terms of the promotion have been met. Thereafter the applicable Bonus Balance will be transferred to Withdrawable Balance.

5. Unless otherwise stated, all free bonuses must be wagered at least 60 times before withdrawing. Wagering on all types of Blackjack, Video Poker, Craps, American Roulette, Baccarat and other table games and non-pokies games, will not count towards this wagering requirement unless specifically stated. If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all winnings and reserve the right to close the account. Withdrawal requests before the wagering requirements have been met will be rejected until such time as the wagering requirements have been satisfied.

6. A promotion is considered completed when a player meets the wagering requirements or when the balance reaches below $1. Note that if you are playing a promotion with a maximum cash out limit, upon completing the wagering requirements only the maximum cash out amount will be transferred to your Withdrawable Balance. Any balance over this amount will be automatically deducted by the system.

7. Players with one or more pending withdrawals currently in their account are not eligible to claim any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player’s winnings.

8. A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account. All promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.

9. Bonuses may be refused at the discretion of the management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud at the casino management’s discretion.

10. Any promotion or offer is terminable or changeable at any time in accordance with the views of management without prior notice or obligation.

11. All deposit bonuses are cashable at Fair Go! Free no deposit bonuses hold a maximum cash out limit which is 5x the bonus amount unless otherwise specified.

12. Please note that bets placed on Roulette on colour Red and Black are not allowed, if contrarily any winnings generated will be voided. Also bets placed on European Roulette with an active bonus are not allowed.

13. Please note that any no deposit credits including: Loyalty bonuses or inconvenience bonuses granted by our customer service, tournament prizes, manager compensation bonus, birthday bonus or any other type of no deposit bonus (unless otherwise specified) will have a maximum cash out of 5x the bonus given e.g. $100 credit; max. cash out = $500 (No exceptions will be made if a Random Jackpot is hit)

14. Wagering requirements for our deposit bonus coupons are 30 times the sum of the deposit plus the bonus, unless otherwise stated. Wagering requirements must be fulfilled for each and every deposit bonus used. This rule will only be annulled after the customer’s balance has reached $0 again.

15. Winnings generated from ANY of our deposit based reward bonuses (Weekly, Monthly, Yearly, Snail Mail or any other) will not be honoured if the awarded deposit is below $10.

16. Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.

17. Further to Promotional Terms and Conditions #16, management reserves the right to consider winnings on comp points, accumulated via the use of consecutive free bonuses, null and void.

18. Members who have not made at least one deposit at the casino can only claim free money offer once, including but not limited to: welcome bonus, no deposit bonus, birthday bonus, and free spins. Any winnings from additional free money will be void.

19. Customers whose last deposit is older than three months and claim a free bonus, are not entitled to a withdrawal.

20. The maximum redemption amount that players can obtain due to winnings made from existing and previous free money promotions is $180 AUD. Any funds left from free winnings will be immediately removed from the player’s account after processing the payout. The person who tries to go above this limit will have the funds removed from his/her account.

21. Withdrawals from free bonus promotions of $25 to $50 are only processed when a copy of a utility bill is received, matching the address registered on your Fair Go account.

22. Winnings made on duplicate accounts will automatically become void and will be removed from the accounts.

23. Please note that restrictions on game play strictly apply to free bonuses. Once wagering requirements have been met, players are welcome to play any of our casino games.

24. Players from the following countries do not qualify for any bonuses: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Hungary, Indonesia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, North Macedonia, Malaysia, Mauritius, Moldova, Montenegro, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Thailand, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.

25. The maximum payout per customer per week is $7,500 AUD. Fair Go Casino reserves the right to pay out higher winnings over a period of several weeks.

26. Fair Go Casino is aware that some free bonus links may be posted in other sites or throughout forums or the information that the potential player received has been sent to others who didn’t receive it. If Fair Go has enough grounds to prove that a player did NOT receive that particular promotion through the exclusive means that this promotion was sent out to, we will not honour any pay out requests from the player, even if he/she has met wagering criteria.

27. The Company reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted in this “Terms and Conditions” section of the casino client. It is your responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion, it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion.

28. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.

29. Instant Cashback Promotion Terms. Player can claim 25% cashback via our customer support team on every busted deposit of minimum $10 and made WITHOUT using a deposit bonus. The cashback offer is 10x playthrough (wagers vary on different games). Balance must be lower than $1 to claim the cashback. Players don’t necessarily have to redeem cashback after every deposit made, it is possible to claim cashback after several deposits. Cashback can be claimed on busted deposits dating up to 1 month prior to the day the cashback is requested.

30. Game of the Month (Double Comp Points) Promotion Terms. Customer can get comp points by playing a particular game in a particular timeframe. Every 100 Comp Points you can then exchange for $1 AUD. Minimum amount of Comp Points that can be exchanged is 100.

31. Koala Monday Promotion Terms. Koala Monday bonus can only be used on Mondays. Redemption count: Unlimited. Minimum deposit for that bonus offer is $20. Deposit of the amount $20 to $49.99 would be matched with a 50% bonus. Maximum bonus amount is $1000.

32. Fun Monday Promotion Terms. 25 Free Spins can be redeemed on a Monday if at least one deposit has been made between Saturday and Monday that week. 25 Free Spins carry 60x playthrough. Featured Game: The Mariachi 5. Maximum cash out: $180 AUD.

33. Bonus To Go Promotion Terms. Redemption count: once a day. Minimum deposit is $20. Maximum cash out is unlimited. Maximum bonus amount is $200. Wagering is 30x (deposit + bonus).

34. Surfing Weekend Promotion Terms. 30% cashback offer can only be claimed from Friday to Sunday and applied to the busted deposits made between Friday and Sunday that week. Cashback is applied to all deposits without bonuses attached. We require a minimum of $10 deposit to claim the Surfing Weekend cashback. 30% cashback can be claimed only if you have less than $1 in your account. Upon redemption, you’ll be given access to 10x playthrough on Pokies, Keno, Bongo and Scratch Cards. Playthrough on other games may vary.

35. Deposit in *Month* Promotion Terms. If you make at least one deposit in a month, you are invited to grab $20 free bonus. See promotion page for the coupon code. Maximum cash out is $180. Wagering is 60x. Bonus is valid throughout the month only.