Halloween Fortune

Genesis Bonus Terms & Conditions

1. The New Player Welcome Bonuses are only available to players who create an account and make their first deposit at Genesis Casino.
2. You may only claim one Welcome Offer (Welcome Package or Live Casino Bonus). Once you have claimed one, you will not be eligible for the other.
3. To be eligible to claim the New Player Welcome Bonuses, players must deposit a minimum of €10 in one instance, for each bonus.
4. New Player Welcome Bonuses will only be offered on your first four (4) deposits, unless otherwise stated.
5. Players who do not wish to receive any of the New Player Welcome Bonus offers will have the option to opt out upon making their deposit/s.
6. Players can only use the Bonus Codes from the New Player Welcome Package once.
7. 30 Free Spins will be instantly credited upon qualifying deposit. Remainder will be credited at the rate of 30 per day for 9 days on Starburst.
8. Players need to wager the first four Welcome bonuses 40 times before they can withdraw the Bonus or any winnings gained from them.
9. Genesis Casino reserves the right to change the pre-selected Free Spins game selection at any time, at its sole discretion.
10. All Free Spins from the New Player Welcome Bonuses are valid for 72 hours upon activation, unless otherwise stated.
11. The maximum withdrawal amount for a player from their Free Spins is €100.
12. Deposits made via Skrill or Neteller are not eligible for the first four (4) New Player Welcome Bonuses.

The General Terms and Conditions of the Genesis Casino website apply.

General Casino Bonus

1. 1. Players can only have one Bonus active, at any one time.
   2. The minimum deposit to receive any Bonus is €10 or the currency equivalent of 10 USD, unless otherwise stated.
   3. The minimum turnover to receive Free Spins is €5 or the currency equivalent of 5 USD, unless otherwise stated.
   4. All Bonuses will be subject to a wagering requirement of 40 times, unless otherwise stated.
   5. If you receive Free Spins from Genesis Casino, winnings from your Free Spins will be subject to a wagering requirement of 40 times, unless otherwise stated.
   6. The maximum withdrawal amount for a player from their Free Spins is €100.
   7. Where a player requests a withdrawal, prior to the necessary wagering requirement being met, they will forfeit any Bonus that is attributable to their account.
   8. Bonuses are valid for a maximum of 14 days from the date of being credited, unless otherwise stated. Should wagering requirements not be met during this time period, the player will automatically forfeit the Bonus Money and/or any related winnings.
   9. The maximum individual stake allowed when using a bonus (until wagering requirements are met) is:
      1. Slots and Video Slots – €5 per bet.
      2. Any other game – €30 per bet.
      3. Failure to follow this may result in forfeiting any winnings.
   10. Wagering on all casino games at Genesis Casino will count towards the qualifying wagering requirement criteria. However, certain games will have a lower weighting than others. Genesis Casino games contribute to Casino Bonuses in the following way:
       1. All Video Slots and other games – 100%*
       2. All games under the category “classic slots”- 75%
       3. All Table games – 10%
       4. All Blackjack games – 5%
   11. You will be unable to play using Bonus funds on the following games:
       All Jackpot games, live games and Video Poker games.
       Slots: Beautiful bones, Castle Builder, Castle Builder II, Cool Buck, Dragons Myth, Forsaken Kingdom, Peek-a-Boo, Scrooge, Stardust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Blood suckers, Dead or Alive, Devil’s Delight™, Eggomatic, Jack Hammer 2, Kings of Chicago, Mega Joker, Robin Hood, The Wish Master, Tomb Raider, Zombies, Eye of The Kraken, Tower Quest, Pearls of India, Tomb Raider 2, Big Bang, Jackpot 6000, Super nudge 6000, Vampire: The Masquerade – Las Vegas, Dead or Alive 2™, Zombie Hoard.
   12. Bets placed on the following games will only contribute 20% towards the wagering requirements:
       1. Simsalabim,
       2. Big Bad Wolf,
       3. Supernova,
       4. Hot Ink,
       5. Arabian Rose.
   13. Bets placed on the following games will only contribute 50% towards the wagering requirements:
       1. Fruit Blast.
   14. No minimal risk wagering will contribute towards any part of a promotion, including bonus wagering requirements or the accumulation of any points. Should Genesis Casino discover a player conducting the behaviours detailed below, they understand that they will have any bonuses and/or winnings declared void. An administration fee of 10% may also apply at the discretion of Genesis Casino.
       1. a. Moving from a low weighted game (25% or less) to a high weighted game (100%) after the balance is 50% or higher compared to the balance when commencing playing with low weighted games.
       2. b. Delaying any game round inside any type of game, including free spin features and bonus features, to a later time when there are no more wagering requirements and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
       3. c. Low risk Roulette bets – any outside bet spread combination on Roulette games covering 25 or more (67%) of the 37 unique number spots on the table.
   15. Only wagers made with Bonus Money will contribute towards the wagering requirement. Wagers made with Real Money will not count towards the wagering requirement.
   16. All Free Spins are valid for 72 hours upon activation, unless otherwise stated.
   17. Should the situation arise whereby a player does not receive a Bonus when they have qualified, they must contact Genesis Casino, prior to playing with their funds via the Live Chat function or via email at support@genesiscasino.com. Failure to do so may result in the Bonus being forfeited by the player.
   18. Players can only have a single account with Genesis Casino, and as result all player offers are limited to one per person. To be transparent, this means one offer per household address, IP, email address, telephone number, payment method (e.g. debit or credit card, NETeller etc). Accounts on shared computers are also limited to a single account, for example a public library or workplace. Genesis Casino reserves the right to withdraw the availability of any offer and/or all offers to any player or group of players at any time, and at our sole and absolute discretion.
   19. Players will receive e-mails and/or SMS regarding special bonuses, if they are eligible. To receive special bonuses and offers, players should make sure that they have their account set to receive communications from Genesis Casino. This can be done by accessing the profile section of their account, once logged in. Only the recipient of Genesis Casino communications with special offers are eligible.
   20. Players who receive Bonus Codes should not share or pass on to another player, doing so will be a breach of the terms.
   21. Players who are provided with Bonus Codes should only use them once, unless otherwise stated.
   22. All Genesis Casino offers are intended for recreational players and therefore may, in its sole discretion, limit the eligibility of players to participate in all, or part of any promotion as a result.
   23. Where any term/s of the offer or promotion is breached or there is any evidence of a series of bets placed by a player or group of players, which due to any promotional offer results in guaranteed profits irrespective of the outcome, whether individually or as part of a group, Genesis Casino reserves the right to reclaim the bonus element of such offers and in their absolute discretion. In addition, Genesis Casino reserves the right to levy an administration charge on the player up to the value of the deposit bonus or any additional payment to cover administrative costs. We further reserve the right to ask any player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the player’s identity prior to us crediting any Bonus, Free Spins or offer to their account.
   24. If a player knowingly attempts to circumvent Genesis Casino systems by using a virtual private network connection to participate in jackpots which they would otherwise not be eligible to participate in, they shall be deemed to have breached these Terms & Conditions. As a result, Genesis Casino reserves the right to void all winnings and/or deposits made.
   25. If a player is a resident in a country in which gambling is illegal and they participate in jackpots or promotional offers which they would otherwise not be eligible to participate in, Genesis Casino shall retain the right to void all winnings and/or deposits made.
   26. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses or free spins unless otherwise stated: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia-Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia, Belgium and Ukraine.
   27. Genesis Casino reserves the right to revoke and/or cancel any bonuses, free spins or promotional prizes that we judge may have been obtained by misuse of the system.
   28. Prior to any withdrawals being processed, Genesis Casino will review the player’s activity. If irregular playing patterns or game play is identified, Genesis Casino reserves the right to withhold requested withdrawals, winnings and/or block the player from accessing any products and/or services with Genesis Casino. The player will only receive the deposited funds held in the account according to the balance value minus an administrative fee of 10%.
   29. Deliberately circumventing Genesis Casino bonus and/or main terms and conditions will be deemed a breach and you risk being banned plus winnings confiscated.
   30. The receiver of any Bonus and the winnings generated from it shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus and the winnings generated from it.

   The General Terms and Conditions of the Genesis Casino website apply.

1. General

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.

The website www.slotum.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at 12 Kolonakiou Street, West Block, 1st Floor, Office/flat 101, Agios Athanasios, Postal Code: 4103, Limassol, Cyprus.

Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.

2. Changes to Terms and Conditions

These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

3. Who Can Play

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement. Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, Israel, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Jersey, Gibraltar, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Slovakia, Lithuania and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

4. Availability of Games

The following countries are excluded from receiving no deposit bonuses and/or free spins: Afghanistan (AF), Israel, Albania (AL), Algeria (DZ), Angola (AO), Bahrain (BH), Bangladesh (BD), Benin (BJ), Botswana (BW), Burundi (BI), Cabo Verde (CV), Cambodia (KH), Cameroon (CM), Chad (TD), Comoros (KM), Côte d’Ivoire (CI), Democratic People’s Republic of (KP), Denmark (DK), Ecuador (EC), Equatorial Guinea (GQ), Eritrea (ER), Estonia (EE), Ethiopia (ET), France (FR), Gambia (GM), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Hong Kong (HK), Hungary (HU), India (IN), Iraq (IQ), Iran ,Islamic Republic of (IR), Israel (IL), Kenya (KE), Korea, Kuwait (KW), Lao People’s Democratic Republic (LA), Latvia (LV), Lesotho (LS), Liberia (LR), Lithuania (LT), Madagascar (MG), Malawi (MW), Malaysia (MY), Mali (ML), Mauritania (MR), Mauritius (MU), Mexico (MX), Mongolia (MN), Montenegro (ME), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nepal (NP), Nicaragua (NI), Niger (NE), Nigeria (NG), Oman (OM), Pakistan (PK), Palestine, Panama (PA), Papua New Guinea (PG), Portugal (PT), Republic of (KR), Republic of (MD), Republic of (MD), Republic of (MK), Republic of (MK), Romania (RO), Rwanda (RW), Sao Tome and Principe (ST), Serbia (SRB), Senegal (SN), Seychelles (SC), Singapore (SG), South Sudan (SS), Spain (ES), State of (PS), Sudan (SD), Swaziland (SZ), Syrian Arab Republic (SY), Taiwan (TW), Tanzania, Thailand (TH), Togo (TG), Tunisia (TN), Uganda (UG), Ukraine (UA), United Arab Emirates (AE), United Kingdom (GB), United Republic of (TZ), United States (US), Vietnam (VN), Yemen (YE), Zambia (ZM), Zimbabwe (ZW).

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

In addition to the above, Street Fighter Video Slot is not available for the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.

Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

Narcos Video Slot is not available in the following territories: Indonesia, South Korea.

Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.

Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.

Players from Canada are not eligible to play the games from NYX.

5. Accepted Currencies

The website allows playing for the following currencies: USD, EUR, AUD, CAD, PLN, NOK, RUB, BTC, BCH, ETH, LTC, DOG.

6. Fees and Taxes

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

7. Game Rules

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

8. Maximum bets when playing card games

By accepting these Terms and Conditions, you acknowledge your understanding that the maximum bet in card games is 1000 EUR, 1000 USD, 4200 PLN, 50000 RUB, 10000 NOK, 1500 AUD, 1500 NZD, 1500 CAD, 120000 JPY, 0.17 BTC, 5.5 ETH, 21 LTC, 2.52 BCH, 227682 DOG.

9. Disclaimer of Liabilities

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

10. Use of Player Account

Each player can create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

11. Anti-fraud Policy

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

• providing of forged documents;
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creating two or more accounts
• other types of cheating
• or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• use of stolen cards;
• chargebacks;
• creating more than one account in order to get advantage from casino promotions;
• providing incorrect registration data;
• any other actions which may damage the Casino.

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.

12. Depositing

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at support@slotum.com to inquire about the payment methods which are most favorable for your country of residence.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

13. Withdrawal Policy

The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.

All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.

The maximum withdrawal amount processed to a player is 15,000 €/$ per week and 30,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

14. Refund Policy

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.

All costs that may occur upon refund procedure are on the player.

15. Dormant Accounts

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

16. Complaints

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

LeoVegas Welcome Bonus Terms & Conditions

1. The New Player Casino Welcome Bonuses are only available to new players who have never played on LeoVegas and who register an account at LeoVegas from the 12th of March 2019 until further notice and who have selected the Casino Welcome Bonus on sign-up.
2. The player has 14 days from registration to claim their New Player Casino Welcome Bonus offer.
3. When playing towards the wagering for a New Player Casino Welcome Bonus the player’s deposited funds will be used, until the wagering requirement is met, and the bonus funds are unlocked to be claimed.
4. The player needs to fulfill the wagering requirement of the New Player Casino Welcome Bonus within 30 days from the deposit has been made.
5. Once a New Player Casino Welcome Bonus card has been completed the next New Player Casino Welcome Bonus card will become available. A total of four (4) New Player Casino Welcome Bonus cards are available to each new player.
6. Bets made with real money funds deposited during the wagering of a New Player Casino Welcome Bonus will contribute towards the wagering of the bonus.
7. Players who do not wish to use any of the New Player Welcome Bonuses can either decline the offer via the offer card as shown on the players ‘My offers’ page, or allow the offer to expire.
8. The player will need to wager each of their New Player Welcome Bonuses offers 35 times using real money before they can claim and withdraw the offer amount.
9. The player can make withdrawals of their real money balance without forfeiting their New Player Casino Welcome Bonus. The player can also make and wager more than one deposit in order to contribute to the wagering requirement of the deposit offer.
10. Our games contribute to Casino bonuses in the following way: Slots – 100% Table Games – 0% Video Poker – 0% All other games – 0%
11. All LeoVegas offers, bonuses and promotions are intended for recreational players and LeoVegas may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
12. Customers can only have a single account with LeoVegas and as result all customer offers are limited to one per person. To be completely clear this means one offer per household address, IP, email address, telephone number, payment method (e.g. debit or credit card, NETeller etc). Accounts on shared computers are also limited to a single account, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion.
13. Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit offer, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, LeoVegas reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bets or void any bet funded by the deposit bonus. In addition, LeoVegas reserve the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.
14. LeoVegas reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
15. These New Player Casino Welcome Bonus Terms are subject to the General Casino & Live Casino Bonus Terms.
16. These New Player Casino Welcome Bonus Terms are subject to the General Terms and Conditions of the LeoVegas.

General Casino & Live Casino Bonus Terms

1. The player will receive offer cards & emails/SMS regarding special offers, if they are eligible. The player needs to check their ‘My offers’-page for details, as often these offers are only valid for a specific period.
2. For offers that require a deposit to be made, the deposit has to be made within 20 hours from the offer card being credited to the players’ ‘My offers’-page.
3. The player has 30 days from depositing to fulfil the wagering requirement. After that the offer expires and the player will be unable to complete the wagering requirement towards that offer.
4. Offers that only need to be claimed have to be accepted within 12 hours from the card being credited to the players’ ‘My offers’ page, unless otherwise stated.
5. Free Spins that have been claimed have to be used within 3 days from being accepted.
6. All Casino bonus offers will be subject to a wagering requirement of 35 times the offer value amount unless otherwise stated.
7. All Live Casino bonus offers will be subject to a wagering requirement of 75 times the offer value amount unless otherwise stated.
8. If the player receives a Free Spin offer, winnings from their claimed Free Spins will not have a wagering requirement.
9. Players cannot register more than one account. If LeoVegas detects a player with more than one account, LeoVegas reserves the right to combine all funds into one account and close the other(s). Bonuses and offers given to additional accounts will be removed.
10. LeoVegas reserves the right, at LeoVegas’ sole discretion, to revoke and/or cancel any bonuses we judge may have been obtained by misuse of the system.
11. LeoVegas reserves the right, at LeoVegas’ sole discretion, to change the structure of the bonus program at any time.
12. Only wagers made with real money funds will contribute towards the wagering requirement.
13. Minimal risk wagering, such as any spread combination on European/French Roulette covering 25 or more (68%) of the 37 number spots on the table or on American Roulette games covering 25 or more (66%) of the 38 unique number spots on the table, will not contribute towards any part of a promotion. This includes bonus wagering requirements or the accumulation of any points. Players deemed to be using minimal risk wagering tactics to redeem their bonuses or cash prizes risk having their bonuses, cash prizes and any subsequent winnings removed.
14. Our games contribute to Casino bonuses in the following way: Slots – 100% Table Games – 0% Video Poker – 0% All other games – 0%
15. Our games contribute to Live Casino bonuses in the following way: Table Games – 100% Video Poker – 100% Live Games – 100% Slots – 0% All other games – 0%
16. If the player knowingly attempts to circumvent LeoVegas’ systems by using a virtual private network connection to participate in jackpots which they would otherwise not be eligible to participate in, they shall be deemed to have breached these T&Cs. LeoVegas reserves the right to withhold all winnings or deposits made.
17. If, despite the fact that the player is a resident in a country in which gambling is illegal, the player participates in jackpots which they would otherwise not be eligible to participate in, LeoVegas shall retain the right to withhold all winnings and deposits.
18. These General Casino & Live Casino Bonus Terms are subject to the General Terms and Conditions of the LeoVegas.

Superior Casino Promotion Terms and Conditions