Overview
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Playzee Casino VIP Bonus
With the Playzee Casino VIP bonus, the more games you play, the more bonus you get. But it even gets better on weekends. You earn up to €100 Bonus every Sunday.
Playzee Bonus Terms and Conditions
1. Explanation of standard promotional terms
1.1 Each individual promotion will come with its own set of specific significant terms and conditions (the “Significant Terms”) in addition to these Standard Promotional Terms and Conditions (“Standard Promo Terms”). You should therefore read these Standard Promo Terms in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably throughout these terms) you wish to enter.
1.2 If for any reason, a promotion does not have Significant Terms, the promotion will default to these Standard Promo Terms only. Where such Significant Terms conflict with these Standard Promo Terms, the Significant Terms will take precedence.
1.3 The Terms of Use also apply (as defined in the Website Terms available on our Website). You must comply with the Terms of Use at all times. Failure to comply with the Terms of Use will automatically render any bonus in your account void.
1.4 Participation in a promotion will be deemed to constitute full and unconditional acceptance of the Terms of Use which includes these Standard Promo Terms and any applicable Significant Terms.
1.5 The Terms of Use apply to any and all players from outside of the United Kingdom. Should you be based, or resident from, the United Kingdom and are accessing any promotion that is subject to these Terms of Use, then you must contact us immediately. For the avoidance of any doubt, any promotion of bonus subject to these Terms of Use set out below are not valid or open to players from the United Kingdom.
2. Promotional abuse and irregular play
2.1 We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.
2.2 We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be (i) promotional abuse; and/or (ii) irregular playing; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
2.3 “Irregular play” includes, but is not limited to, any one of the following types of play:
• Placing single bets in excess of 20% of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met unless otherwise stated. For example, if you received a bonus of €200, then the maximum bet that can be placed is €40. The 20% rule does not apply if the bet size is less than €5;
• Equal, zero or low margin bets or hedge betting would not account towards any bonus wagering requirements. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table;
• Delayed winnings, for example, “free spin” or “bonus” features initiated with bonus or cash funds, then the Player steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered;
• “State Game Abuse” where the use of bonus funds are used purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited. This includes, but is not limited to, those listed as 0% contribution in the wagering table in clause 5.5 below;
• Leaving large bets on table, for example in Blackjack, and returning after bonus wagering has been completed.
2.4 “Promotional abuse includes, but is not limited to, any one of the following types of play:
• includes, but is not limited to, any one of the following types of play:
• Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behaviour;
• Depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause 9.3 of the Website Terms, and then initiate your free spins;
• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and
• Using multiple accounts to claim a bonus or a free spins offer more than once.
3. Right to Vary
3.1 We reserve the right to withdraw, modify, discontinue or terminate any promotion at any time, and without prior notice. All promotions are intended for recreational players only and we may at our sole discretion limit the eligibility of players to participate in any promotion.
3.2 We reserve the right in our sole discretion to deny you from all future promotions. Once you have been informed that you are no longer eligible for promotions, and should you take up any promotion, all winnings from that promotion will be confiscated.
4. Eligibility
Only one promotion is awarded per account per player meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated.
5. Bonus Account and Wagering (Play Through) Requirements
5.1 A player’s total account balance consists of a cash account balance (‘Cash Balance’) and a bonus account balance (‘Bonus Balance’). All sums which you deposit into your account shall be placed in your Cash Balance. Sums which you receive under a bonus for performing particular tasks are paid into your Bonus Balance.
5.2 A Player may be offered different types of bonuses that are limited to different game types, such as a Slots only. When you enter a game that bonus money is permitted on, you will see this in your Bonus Balance. When you enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your Bonus Balance. In the event a player should use bonus funds to play on games not included in games that count towards meeting the bonus requirement, we reserve the right to refuse withdrawals, remove bonus money and remove winnings without notice and lock all accounts of users found abusing this provision.
5.3 The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.
5.4 Bonus amounts credited to a player’s bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise in the Significant Terms).
5.5 Different games played contribute different percentages towards the wagering requirements. Wagering requirements are the total amount that must be staked on eligible games to convert a bonus. Wagering requirements are based on the total stake amount. Please see the table below for game weight distributions for all wagering purposes (unless otherwise stated):
EXAMPLE 1: A Player has purchased €100 and received a bonus of €100, therefore has a total balance of €200. The Player has decided to play slots only, therefore, the Player must stake (wager) 35 X €100 bonus = €3,500, before the bonus is converted into cash and eligible for withdrawal.
However, this is different for your Welcome Offer, as this requires you to wager the initial cash deposit figure + the bonus. For example, deposit €100 with a 100% Bonus Match (€100)= €200 x 35= €7,000 .
EXAMPLE 2: A player receives a €10 bonus with a 10 wager requirement. The eligible games are game A at 100% game weighting and game B at 20% game weighting. The total staking amount required to convert the bonus playing game A (100% weighting) would be €100 (€10 bonus x 10 WRs). If game B was the players preferred game choice, which counts at 20%, every €1 stake would count as €0.20 towards the wagering requirement. The player would have to wager a total of €500 on to fully convert the bonus.
5.6 Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit-related bonuses cannot be “stacked”.
5.7 For any wagers made, the wager is deducted from the player’s Cash Balance. If there is no cash available, then the wager is deducted from the Bonus Balance.
5.8 Any winnings that occur from wagers made from a player’s bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.
5.9 Any other bonuses received, unless expressly stated otherwise, such as but not limited to the redemption of Loyalty Points, will be added to your bonus account and will be subject to standard wagering requirements.
5.10 If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
5.11 If you do not want any bonus which has been deposited into your account by us then you are entitled to request that it be reversed out of your account only if no game play has taken place since receiving that said bonus.
5.12 Players from a Restricted Territory (as defined in the Website Terms) and, for the avoidance of doubt, the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Austria, Poland, Greece, Cyprus, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia, Slovenia, Estonia, Georgia, Lithuania, Latvia, Bosnia and Herzegovina, Macedonia, and Serbia.
6. Coupons
6.1 Any coupons redeemed must meet standard wagering requirements and any specific coupon terms.
6.2 Only one valid coupon can be redeemed within any 24-hour period and coupons cannot be used in conjunction with any other promotion unless otherwise stated.
6.3 Coupons can be withdrawn or terminated at any time and we reserve the right to refuse players the use of coupons at any time.
7. Welcome Bonus [Also known as FIRST DEPOSIT BONUS or OPENING OFFER]
The Welcome Bonus terms and conditions can be found on the promotion page. The Welcome Bonus may be amended from time to time.
8. Instant bonuses
Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a €100instant bonus, a maximum of €1,000is eligible for withdrawal if we choose to enact this clause.
9. No Deposit Bonus
9.1 We reserve the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer’s account up to the value of €100as may be expressly set out in the Significant Terms or communicated to you otherwise.
9.2 If you have never made a deposit on the Website all funds will stay as bonus money until at such time a deposit is made. Once you make your first deposit, any bonus money at that time in your account will now be subject to standard wagering (play-through) requirements. All future No Deposit Bonus will be subject to standard wagering (play-through) requirements before they can be withdrawn, and no further deposits are required.
10. Free Spins / Bonus Spins
10.1 No Deposit Free Spins / Bonus Spins
(i) The number of free spins the player can receive will be included in the specific promotion and/or in the Significant Terms. Whilst free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the free spins have been used on any game, they cannot be redeemed again.
(ii) Unless otherwise stated, winnings from free spins are credited in casino bonus and are capped to a maximum of €50 . Winnings that exceed this amount will be removed from the account. Any play using free spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.
(iii) If you have never made a deposit, any gameplay using bonus funds will not unlock bonus funds or bonus winnings from free spins and all winnings will return directly to your bonus account until you make your first deposit. All funds in your bonus account at the time of first deposit will be subject to standard play-through requirements.
10.2 Deposit Based Free Spins or Bonus Spins
(i) Players must initiate a deposit to receive bonus spins. The details and number of spins will be included in the Significant Terms for the specific promotion.
(ii) Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
(iii) The money won from bonus spins will be credited to a player’s bonus amount balance and is subject to our wagering requirements and Terms of Use.
(iv) All winnings from the bonus spins are considered to be bonus money and will be converted to real money only after the initial bonus wagering requirements are met, unless stated otherwise.
(v) Free spins are only valid within 24 hours of the deposit. If used after this time, any winnings are capped to a maximum of €100.
11. Competition Terms
11.1 Any competition that we operate is only open to individuals above the age of 18 and who provide the necessary details and information as required by each individual competition, communicated via social media, email or otherwise.
11.2 To enter into a competition, you must follow the rules and requirements as set out in in each individual competition. Failure to do so shall result in non-entry to such competition. This includes your acceptance to these Terms of Use and, specifically, this clause 11.
11.3 All of our competitions expire at a time and date as set out in the competition details. Should you submit an entry after this date then it will be automatically rejected.
11.4 Unless otherwise stated, we only accept one entry per person per competition.
11.5 We reserve the right to cancel or amend any competition and the applicable terms without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event that is outside of our reasonable control. Any such changes will be notified to entrants (or the winner, as the case may be) as soon as is reasonably possible.
11.6 We are not responsible and/or liable for inaccurate prize details, or the acts or omissions, by any third party connected with a competition.
11.7 Our decision in respect of all matters to do with the competition will be final.
12. Additional promotional terms
12.1 All bonuses except free spins will expire after 30 days of account inactivity unless the Significant Terms state otherwise. All free spins will expire after 10 days from the date they were awarded unless the Significant Terms state otherwise. We reserve the right to remove unused bonuses and related winnings if the promotion’s terms are not fulfilled within this period.
12.2 We have the right to remove (i.e. put back to zero) loyalty points if there has been no activity on the player’s account within 30 days.
12.3 Void bets will not contribute toward promotional offers and players whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits.
12.4 We may withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion at our discretion.
12.5 We reserve the right to verify the eligibility of all participants.
Bitstarz Casino Free Spins Bonus
Deposit and play with BitStarz every Wednesday to claim out Free Spins with every deposit.
BitStarz Bonus Terms & Conditions
NO DEPOSIT BONUSES TERMS AND CONDITIONS
- 1a) The maximum winnings that will be paid out resulting from a free bonus or free spins without deposit (eg. the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 3 LTC, 0.3 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 30 mBTC. Any winnings exceeding this amount will be forfeited.
- 1b) The Wagering Requirements for Free and Registration bonuses are forty (40) times the Bonus sum awarded to you, unless stated otherwise in the supplemental Terms and Conditions. (For Registration bonuses, extra spins, free spins and free bonuses which require NO deposit, note that no winnings at all may be withdrawn/transferred until you have transferred at least 20 EUR/USD/CAD/AUD/NZD/USDT, 200 NOK, 1,000 RUB, 0.14 BCH, 0.38 LTC, 9,500 Dogecoin, 2,000 JPY, 80 PLN, 0.14 ETH, or 0.005 BTC (or currency equivalent) into your Player Account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn/transferred until the wagering requirements have been met.)
- 2a) For no deposit bonus withdrawals, we reserve the right to request a KYC. Regarding the KYC (Know Your Customer), the following documents may be needed for verification: One government approved identity card (ID card, passport and driver’s license) with a picture, as well as proof of residency such as a utility bill (which is not older than 2 months). If your deposit method was via a credit card we will require a scanned copy of the credit card (front and back) which you used.
- 2b) General bonus terms and conditions apply.
- Players requesting a withdrawal of money won with a no deposit bonus cannot do so via bank transfer.
- Players with disposable email addresses are not eligible for any free spins without deposit. If a player despite this would receive free spins without a deposit being made, all winnings from the spins will be confiscated.
- In order to receive any no deposit free spins as part of the registration process, you need to verify your account via email. On some occasions, a SMS verification will be required.
- Players from the following countries are not eligible for the no deposit free spins: Albania (AL) Algeria (DZ) Angola (AO) Austria (AT) Bahrain (BH) Bangladesh (BD) Belarus (BY) Benin (BJ) Bosnia and Herzegovina (BA) Botswana (BW) Bulgaria (BG) Burundi (BI) Cameroon (CM) Cape Verde (CV) Chad (TD) Comoros (KM) Croatia (HR) Czech Republic (CZ) Côte d’Ivoire (CI) Djibouti (DJ) Egypt (EG) Equatorial Guinea (GQ) Eritrea (ER) Ethiopia (ET) Gabon (GA) Gambia (GM) Georgia (GE) Germany (DE) Ghana (GH) Greece (GR) Guinea (GN) Guinea-Bissau (GW) Hungary (HU) India (IN) Indonesia (ID) Iran (IR) Iraq (IQ) Islamic Republic of (IR) Jordan (JO) Kazakhstan (KZ) Kenya (KE) Kuwait (KW) Lebanon (LB) Lesotho (LS) Liberia (LR) Republic of North Macedonia (MK) Madagascar (MG) Malawi (MW) Malaysia (MY) Mali (ML) Mauritania (MR) Mauritius (MU) Moldova Republic of (MD) Mongolia (MN) Montenegro (ME) Morocco (MA) Mozambique (MZ) Namibia (NA) Nepal (NP) Netherlands (NL) Niger (NE) Nigeria (NG) Oman (OM) Pakistan (PK) Palestine State of (PS) Philippines (PH) Poland (PL) Portugal (PT) Romania (RO) Russia (RU) Rwanda (RW) Sao Tome and Principe (ST) Senegal (SN) Serbia (RS) Seychelles (SC) Sierra Leone (SL) Slovakia (SK) Slovenia (SI) Somalia (SO) South Sudan (SS) Sudan (SD) Swaziland (SZ) Sweden (SE) Syrian Arab Republic (SY) Tanzania United Republic of (TZ) Thailand (TH) Togo (TG) Tunisia (TN) Uganda (UG) Ukraine (UA) United Arab Emirates (AE) United Kingdom (GB) Vietnam (VN) Yemen (YE) Zambia (ZM) and Zimbabwe (ZW)
- FREE SPINS TERMS AND CONDITIONS
- When it comes to the 180 additional Free Spins that are a part of the welcome package. A minimum of 20 EUR/USD/CAD/AUD/NZD/USDT, 200 NOK, 1,000 RUB, 0.02 BCH, 0.025 LTC, 1000 Dogecoin, 0.02 ETH, 80 PLN, or 0.006 BTC is required to receive the free spins. You also need to wager the amount once within 24 hours.
- You do not have to enter a bonus code to qualify for free spins.
- Any winnings generated from free spins will be awarded with a wagering requirement of 40 (forty).
- To activate your free spins you must access and open the game within 1 day of them being credited, otherwise they will expire.
- Once your free spins have been activated you must complete all game rounds within 1 days otherwise they will expire.
- BitStarz reserves the right to cancel or amend these terms & conditions at any point without any prior notice.
- The 180 Free Spins that are being credited as a part of our welcome package will be credited in increments of 20 per day for 9 days straight (as long as the player qualifies and meet all the requirements for the promotion). The first 20 Free Spins will be credited 23 hours after your first deposit and then in 24 hour increments following the first crediting. Please note, cancelling any part of the welcome package at any stage prior to completion, will forfeit the rest of the offer.
- Where Wolf Gold is available, free spins will be credited on that game as a part of the welcome package. If Wolf Gold is not available due to currency or country restriction, free spins will be given on Fruit Zen or Boomanji.
- The minimum deposit to receive 20 Wednesday Free Spins is 30 EUR/USD/CAD/AUD/NZD/USDT, 300 NOK, 1,500 RUB, 3,800 JPY, 8 mBTC, 0.2 BCH, 0.2 ETH, 120 PLN, 15,000 Dogecoin, 1 LTC.
- The minimum deposit to receive 80 Wednesday Free Spins is 80 EUR/USD/CAD/AUD/NZD/USDT, 800 NOK, 4,000 RUB, 10,000 JPY, 20 mBTC, 0.5 BCH, 0.5 ETH, 350 PLN, 40,000 Dogecoin, 2.5 LTC.
- The minimum deposit to receive 200 Wednesday Free Spins is 160 EUR/USD/CAD/AUD/NZD/USDT, 1600 NOK, 10,000 RUB, 20,000 JPY, 40 mBTC, 1 BCH, 1 ETH, 680 PLN, 80,000 Dogecoin, 5 LTC.
GENERAL BONUS TERMS AND CONDITIONS
- All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.
- 2a) We reserve the right to not pay players using disposable email addresses
- 2b) Players from the following countries are not eligible for any promotional offer: Greece (GR), Hungary (HU), Mauritius (MU), Slovenia (SI), Sweden (SE), Croatia (HR), Bosnia and Herzegovina (BA), Republic of North Macedonia (MK), Austria (AT) Montenegro (ME), Albania (AL) and Serbia (RS)
- 2c) We reserve the right to lower the percentage of the Monday Reload bonus to a 25% bonus for players who we deem have received an un-proportionate level of bonuses based on their bonus release to deposit ratio.
- To claim the deposit welcome bonus or any deposit bonus (excluding free spins), the user must make a minimum deposit of 20 EUR/USD/CAD/NZD/USDT, 200 NOK, 300 RUB, 0.01 BCH, 0.025 LTC, 1,000 Dogecoin, 0.01 ETH, 80 PLN, or 0.5 mBTC.
- Once the first step of the welcome package is activated, the customer can then switch currency as follows, i.e. if a player deposits €20 and activates the first step of welcome package, he can then claim the second step by depositing in bitcoins.
- All bonuses (unless otherwise specified) need to be wagered 40 (forty) times before the funds can be withdrawn.
- Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games and video poker contribute 5% (live games do not contribute).
- The following games do not contribute towards the completion of the wagering requirement of a bonus: Immortal Romance, Aliens, Mega Moolah, Ragnarok, Pocket Dice, Lucky Angler, Eggomatic, Big Bang, The Dark Knight, Peek-A-Boo, Tomb Raider, The Dark Knight Rises, Forsaken Kingdom, Scrooge, Secret of the Stones, Terminator 2, Champion of the Track, Robin Hood, Tomb Raider 2, Queen of Gold, Castle Builder (II), Game of Thrones, Playboy, Ozwin`s Jackpots, Vampire: The Masquerade – Las Vegas, Pimped, Tut`s Twister, Stardust, Divine Forest, 300 Shields, Super Fast Hot Hot Respin, Wolf Hunters, Tree of Fortune, Bikini Party, MegaBoy, Pearls of India, Sea Hunter, Eye of the Kraken, Double Dragons, Hot Ink, Pumpkin Patch, Art of the Heist, Dragon Dance, Wild Orient, Retro Reels, Retro Reels Extreme Heat, Retro Reels Diamond Glitz, Craps, Max Quest: Wrath of Ra, Pinocchio, Split Way Royal, Super 7 Blackjack, Tens or Better, Three Card Rummy, Triple Edge Poker, WhoSpunIt Plus, Zoom Roulette, VIP European Roulette, London Hunter, Reel Steal, Robin Hood: Shifting Riches, Single Deck Blackjack Professional Series, The French Roulette, TXS Hold’em Professional Series, Jackpot Jester 200000, Golden Legend, Happy Halloween, MULTIFRUIT 81, Royal Masquerade, Tower Quest, Hugo 2, Astro Legends: Lyra and Erion, Beautiful Bones, Cool Buck, Medusa, Reel Gems, Spectacular Wheel of Wealth, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth, Wheel of Wealth Special Edition, Book of Oz, Alchymedes, Dark Vortex, Holmes and the Stolen Stones, Jokerizer, Spina Colada, The Dark Joker Rizes, Vikings Go Berzerk, Vikings go to Hell, Wicked Circus, Scarab Treasure, Rage to Riches, Gems Odyssey, Cazino Cosmos, Baker’s Treat, Lemur Does Vegas, Zombie Hoard, Bookie of Odds, Scudamore’s Super Stakes, Sugar Pop and Sugar Pop 2: Double Dipped, Fruitbat Crazy, Santa’s Village. All Belatra slots are excluded as well, except: Venetian Rain, Customs Storage, Jingle Bells, 7 Days of the Spanish Armada, Neptune’s Kingdom, Dracula Riches. Bloodsuckers, Bloodsuckers touch, Kings of Chicago, Simsalabim, Zombies, Jack Hammer, Jack Hammer 2, Jack Hammer 2 touch, Demolition Squad, Steam Tower, Reel Rush, Reel Rush touch, Muse: Wild Inspiration, Victorious, Victorious touch, Ghost Pirates, Johnny the Octopus and Mega Gems contribute at a 50% rate. Jackpot 6000, Mega Joker, Gypsy Rose and Safari contribute at a 75% rate.
- Kindly note that Ninja, Dr. Jekyll & Mr. Hyde, Devil’s Delight, The Wish Master, Dead or Alive, Pimped, Stardust, Pinocchio Vampire: The Masquerade – Las Vegas and Jackpot Games are not able to be played with bonus money.
- Players can request a withdrawal of their deposited amount prior to meeting the wagering requirements. However, the bonus amount and winnings will be forfeited as a result. Please note that when playing with a bonus, real money gets exhausted first.
- All deposit and free cash bonuses will expire after 30 days, unless otherwise stated.
- Bonus funds and winnings will be forfeited upon expiry of the bonus.
- When betting, placed bets are deducted from the player’s cash balance. However, if no cash balance is available the bet placed will be deducted from the player’s bonus balance.
- Until the play through requirements have been met, the maximum bet that can be placed is 5 EUR/USD/CAD/AUD/NZD/USDT, 50 NOK, 0.01 BCH, 0.01 ETH, 1,000 Dogecoin, 0.1 LTC, 20 PLN or 300 RUB. When it comes to Bitcoin players the maximum bet is 1 mBTC. This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.
- Any bonus can be removed prior to any wagering conditions being met. Please contact BitStarz support to learn more or use the forfeit button under ’Bonuses’.
- Only one bonus can be claimed at a time. Deposit related bonuses cannot be “stacked”. Bitstarz.com management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.
- Any “free spin” or “bonus” winnings resulting from bonus funds after the bonus has been wagered, lost or forfeited shall be removed.
- All withdrawals will be subject to an internal audit before being processed. BitStarz reserves all rights to void Bonuses or any winnings for failed audits. Player hereby consents in advance to same.
- If, upon such a review, it appears that a Player(s) are participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that BitStarz, in its sole and complete discretion, deems to be abusive (‘Promotion Abuse’), BitStarz reserves the right to revoke the entitlement of such a Player to receive or benefit from the promotion (and/or withhold the pay out of the proceeds of such abuse to the Player/s in question). Only fully settled bets (i.e. bets that result in a win or loss) will be counted towards wagering.
- Multiple accounts are not permitted. Creating more than one accounts with BitStarz in order to claim any bonuses is deemed as bonus abuse and may result in confiscated funds.
- Bonus round and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.
- Minimal risk bets on any games (i.e. betting in proportions on different outcomes in the same hand to create “action” with minimal risk) do not qualify for completing the wagering requirement. Examples of minimal risk bets include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat. Players who are found to be adopting these practices risk of having their bonus and winnings confiscated.
- If it’s discovered that a group players are using the same betting patterns and are connected via (but not limited to) location, banking pattern or IP, BitStarz management will at it’s own discretion have the mandate to confiscate bonus winnings and/or deposit.
- If not stated otherwise, bonus money derived from free spins given on Bgaming games can only be wagered on other Softswiss games.
- If, while playing at BitStarz Casino, you win a sum regarded by BitStarz Management as worthy of publicity, you agree to make yourself available for any event of such nature arranged by BitStarz. While BitStarz protects all personal data entrusted to us, we reserve the right to use first names and the first initial of the last name in any BitStarz announcement about promotion results or on the website or lobby.
- Regarding the bonuses and promotions, all times and dates are stated in CET/CEST.
- When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement.
- In the event of any dispute, the decision of BitStarz will be final.
- Kindly note that it’s not allowed to use bonus funds purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited. If such tactic is adopted, BitStarz reserves the right to confiscate the winnings.
- Kindly note that if your balance drops below $0.05 or currency equivalent, the bonus will be forfeited. Furthermore, the adoptation of “Bonus Hunting” by reaching a bonus feature, exiting the game to later go back and play the feature is not permitted either. Doing this could result in confiscation of winnings related to this.
- The BitStarz and Conditions as published on the Website (and updated from time to time) are in English and it is the English version of these Terms and Conditions that form the basis of these Terms and Conditions only. Translations into other languages may be made as a service and are made in good faith. However, in the event of differences between the English version and a translation, the English version has priority over any translation.
Karamba Casino CashBack Bonus
Play games and get your CashBack every month! Each game counts, don’t miss your opportunity!
Terms & Conditions:
• A minimum deposit is required.
• The monthly cashback bonus is based on losses on all games for one full calendar month.
• The cashback bonus is issued on the 3rd Monday of the following month and covers the previous month’s full calendar.
• Contact your Personal Account Manager to claim your monthly cashback bonus and for more details on how to keep your account active in order to qualify.
Karamba may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.
Please note that Karamba will not exercise this right to amend, modify or cancel any promotion, competition of special offer under this term for players who have already opted into the relevant promotion, competition or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, competition or special offer where to do so would affect the ability of these players to:
• receive or accrue the relevant bonus;
• fulfil the remaining qualifying criteria for the relevant promotion, competition or special offer;
• use, access or retain any bonuses already received or accrued,
except where the relevant Customer(s) has engaged in fraudulent or unlawful behaviour or where the amendment, modification or cancellation of the promotion is required to enable Us to comply with our legal and/or regulatory obligations. Notwithstanding anything else in this Bonus Policy or any additional terms or rules which govern the provision of any gambling promotion to players, players shall not be prevented from withdrawing:
• their deposit balance,
• winnings from wagers made with funds in that deposit balance; and
• winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),
except where Karamba is required to prevent such withdrawal of funds in order to comply with legal and regulatory obligations (including anti-money laundering requirements).
Please play responsible- gambling can be addictive!
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1. General
Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.
The website www.slotum.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at 12 Kolonakiou Street, West Block, 1st Floor, Office/flat 101, Agios Athanasios, Postal Code: 4103, Limassol, Cyprus.
Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
2. Changes to Terms and Conditions
These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
3. Who Can Play
The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement. Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, Israel, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Jersey, Gibraltar, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Slovakia, Lithuania and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
4. Availability of Games
The following countries are excluded from receiving no deposit bonuses and/or free spins: Afghanistan (AF), Israel, Albania (AL), Algeria (DZ), Angola (AO), Bahrain (BH), Bangladesh (BD), Benin (BJ), Botswana (BW), Burundi (BI), Cabo Verde (CV), Cambodia (KH), Cameroon (CM), Chad (TD), Comoros (KM), Côte d’Ivoire (CI), Democratic People’s Republic of (KP), Denmark (DK), Ecuador (EC), Equatorial Guinea (GQ), Eritrea (ER), Estonia (EE), Ethiopia (ET), France (FR), Gambia (GM), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Hong Kong (HK), Hungary (HU), India (IN), Iraq (IQ), Iran ,Islamic Republic of (IR), Israel (IL), Kenya (KE), Korea, Kuwait (KW), Lao People’s Democratic Republic (LA), Latvia (LV), Lesotho (LS), Liberia (LR), Lithuania (LT), Madagascar (MG), Malawi (MW), Malaysia (MY), Mali (ML), Mauritania (MR), Mauritius (MU), Mexico (MX), Mongolia (MN), Montenegro (ME), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nepal (NP), Nicaragua (NI), Niger (NE), Nigeria (NG), Oman (OM), Pakistan (PK), Palestine, Panama (PA), Papua New Guinea (PG), Portugal (PT), Republic of (KR), Republic of (MD), Republic of (MD), Republic of (MK), Republic of (MK), Romania (RO), Rwanda (RW), Sao Tome and Principe (ST), Serbia (SRB), Senegal (SN), Seychelles (SC), Singapore (SG), South Sudan (SS), Spain (ES), State of (PS), Sudan (SD), Swaziland (SZ), Syrian Arab Republic (SY), Taiwan (TW), Tanzania, Thailand (TH), Togo (TG), Tunisia (TN), Uganda (UG), Ukraine (UA), United Arab Emirates (AE), United Kingdom (GB), United Republic of (TZ), United States (US), Vietnam (VN), Yemen (YE), Zambia (ZM), Zimbabwe (ZW).
Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.
Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
In addition to the above, Street Fighter Video Slot is not available for the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.
Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
Narcos Video Slot is not available in the following territories: Indonesia, South Korea.
Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
Players from Canada are not eligible to play the games from NYX.
5. Accepted Currencies
The website allows playing for the following currencies: USD, EUR, AUD, CAD, PLN, NOK, RUB, BTC, BCH, ETH, LTC, DOG.
6. Fees and Taxes
You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
7. Game Rules
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
8. Maximum bets when playing card games
By accepting these Terms and Conditions, you acknowledge your understanding that the maximum bet in card games is 1000 EUR, 1000 USD, 4200 PLN, 50000 RUB, 10000 NOK, 1500 AUD, 1500 NZD, 1500 CAD, 120000 JPY, 0.17 BTC, 5.5 ETH, 21 LTC, 2.52 BCH, 227682 DOG.
9. Disclaimer of Liabilities
By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
The Casino, its directors, employees, partners, service providers:
- do not warrant that the software or the Website is/are fit for their purpose;
- do not warrant that the software and Website are free from errors;
- do not warrant that the Website and/or games will be accessible without interruptions;
- shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
10. Use of Player Account
Each player can create only one (1) personal account.
Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
11. Anti-fraud Policy
The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
- providing of forged documents;
- participating in any type of collusion with other players
- development of strategies aimed at gaining of unfair winnings
- fraudulent actions against other online casinos or payment providers
- chargeback transactions with a credit card or denial of some payments made
- creating two or more accounts
- other types of cheating
- or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
- use of stolen cards;
- chargebacks;
- creating more than one account in order to get advantage from casino promotions;
- providing incorrect registration data;
- any other actions which may damage the Casino.
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.
The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.
12. Depositing
The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at support@slotum.com to inquire about the payment methods which are most favorable for your country of residence.
The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.
Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
13. Withdrawal Policy
The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.
The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.
All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.
The maximum withdrawal amount processed to a player is 15,000 €/$ per week and 30,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.
Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
14. Refund Policy
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.
All costs that may occur upon refund procedure are on the player.
15. Dormant Accounts
An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
16. Complaints
You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
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Playzee Bonus Terms and Conditions
1. Explanation of standard promotional terms
1.1 Each individual promotion will come with its own set of specific significant terms and conditions (the “Significant Terms”) in addition to these Standard Promotional Terms and Conditions (“Standard Promo Terms”). You should therefore read these Standard Promo Terms in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably throughout these terms) you wish to enter.
1.2 If for any reason, a promotion does not have Significant Terms, the promotion will default to these Standard Promo Terms only. Where such Significant Terms conflict with these Standard Promo Terms, the Significant Terms will take precedence.
1.3 The Terms of Use also apply (as defined in the Website Terms available on our Website). You must comply with the Terms of Use at all times. Failure to comply with the Terms of Use will automatically render any bonus in your account void.
1.4 Participation in a promotion will be deemed to constitute full and unconditional acceptance of the Terms of Use which includes these Standard Promo Terms and any applicable Significant Terms.
1.5 The Terms of Use apply to any and all players from outside of the United Kingdom. Should you be based, or resident from, the United Kingdom and are accessing any promotion that is subject to these Terms of Use, then you must contact us immediately. For the avoidance of any doubt, any promotion of bonus subject to these Terms of Use set out below are not valid or open to players from the United Kingdom.
2. Promotional abuse and irregular play
2.1 We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.
2.2 We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be (i) promotional abuse; and/or (ii) irregular playing; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
2.3 “Irregular play” includes, but is not limited to, any one of the following types of play:
• Placing single bets in excess of 20% of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met unless otherwise stated. For example, if you received a bonus of €200, then the maximum bet that can be placed is €40. The 20% rule does not apply if the bet size is less than €5;
• Equal, zero or low margin bets or hedge betting would not account towards any bonus wagering requirements. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table;
• Delayed winnings, for example, “free spin” or “bonus” features initiated with bonus or cash funds, then the Player steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered;
• “State Game Abuse” where the use of bonus funds are used purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited. This includes, but is not limited to, those listed as 0% contribution in the wagering table in clause 5.5 below;
• Leaving large bets on table, for example in Blackjack, and returning after bonus wagering has been completed.
2.4 “Promotional abuse includes, but is not limited to, any one of the following types of play:
• includes, but is not limited to, any one of the following types of play:
• Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behaviour;
• Depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause 9.3 of the Website Terms, and then initiate your free spins;
• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and
• Using multiple accounts to claim a bonus or a free spins offer more than once.
3. Right to Vary
3.1 We reserve the right to withdraw, modify, discontinue or terminate any promotion at any time, and without prior notice. All promotions are intended for recreational players only and we may at our sole discretion limit the eligibility of players to participate in any promotion.
3.2 We reserve the right in our sole discretion to deny you from all future promotions. Once you have been informed that you are no longer eligible for promotions, and should you take up any promotion, all winnings from that promotion will be confiscated.
4. Eligibility
Only one promotion is awarded per account per player meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated.
5. Bonus Account and Wagering (Play Through) Requirements
5.1 A player’s total account balance consists of a cash account balance (‘Cash Balance’) and a bonus account balance (‘Bonus Balance’). All sums which you deposit into your account shall be placed in your Cash Balance. Sums which you receive under a bonus for performing particular tasks are paid into your Bonus Balance.
5.2 A Player may be offered different types of bonuses that are limited to different game types, such as a Slots only. When you enter a game that bonus money is permitted on, you will see this in your Bonus Balance. When you enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your Bonus Balance. In the event a player should use bonus funds to play on games not included in games that count towards meeting the bonus requirement, we reserve the right to refuse withdrawals, remove bonus money and remove winnings without notice and lock all accounts of users found abusing this provision.
5.3 The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.
5.4 Bonus amounts credited to a player’s bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise in the Significant Terms).
5.5 Different games played contribute different percentages towards the wagering requirements. Wagering requirements are the total amount that must be staked on eligible games to convert a bonus. Wagering requirements are based on the total stake amount. Please see the table below for game weight distributions for all wagering purposes (unless otherwise stated):
EXAMPLE 1: A Player has purchased €100 and received a bonus of €100, therefore has a total balance of €200. The Player has decided to play slots only, therefore, the Player must stake (wager) 35 X €100 bonus = €3,500, before the bonus is converted into cash and eligible for withdrawal.
However, this is different for your Welcome Offer, as this requires you to wager the initial cash deposit figure + the bonus. For example, deposit €100 with a 100% Bonus Match (€100)= €200 x 35= €7,000 .
EXAMPLE 2: A player receives a €10 bonus with a 10 wager requirement. The eligible games are game A at 100% game weighting and game B at 20% game weighting. The total staking amount required to convert the bonus playing game A (100% weighting) would be €100 (€10 bonus x 10 WRs). If game B was the players preferred game choice, which counts at 20%, every €1 stake would count as €0.20 towards the wagering requirement. The player would have to wager a total of €500 on to fully convert the bonus.
5.6 Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit-related bonuses cannot be “stacked”.
5.7 For any wagers made, the wager is deducted from the player’s Cash Balance. If there is no cash available, then the wager is deducted from the Bonus Balance.
5.8 Any winnings that occur from wagers made from a player’s bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.
5.9 Any other bonuses received, unless expressly stated otherwise, such as but not limited to the redemption of Loyalty Points, will be added to your bonus account and will be subject to standard wagering requirements.
5.10 If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
5.11 If you do not want any bonus which has been deposited into your account by us then you are entitled to request that it be reversed out of your account only if no game play has taken place since receiving that said bonus.
5.12 Players from a Restricted Territory (as defined in the Website Terms) and, for the avoidance of doubt, the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Austria, Poland, Greece, Cyprus, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia, Slovenia, Estonia, Georgia, Lithuania, Latvia, Bosnia and Herzegovina, Macedonia, and Serbia.
6. Coupons
6.1 Any coupons redeemed must meet standard wagering requirements and any specific coupon terms.
6.2 Only one valid coupon can be redeemed within any 24-hour period and coupons cannot be used in conjunction with any other promotion unless otherwise stated.
6.3 Coupons can be withdrawn or terminated at any time and we reserve the right to refuse players the use of coupons at any time.
7. Welcome Bonus [Also known as FIRST DEPOSIT BONUS or OPENING OFFER]
The Welcome Bonus terms and conditions can be found on the promotion page. The Welcome Bonus may be amended from time to time.
8. Instant bonuses
Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a €100instant bonus, a maximum of €1,000is eligible for withdrawal if we choose to enact this clause.
9. No Deposit Bonus
9.1 We reserve the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer’s account up to the value of €100as may be expressly set out in the Significant Terms or communicated to you otherwise.
9.2 If you have never made a deposit on the Website all funds will stay as bonus money until at such time a deposit is made. Once you make your first deposit, any bonus money at that time in your account will now be subject to standard wagering (play-through) requirements. All future No Deposit Bonus will be subject to standard wagering (play-through) requirements before they can be withdrawn, and no further deposits are required.
10. Free Spins / Bonus Spins
10.1 No Deposit Free Spins / Bonus Spins
(i) The number of free spins the player can receive will be included in the specific promotion and/or in the Significant Terms. Whilst free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the free spins have been used on any game, they cannot be redeemed again.
(ii) Unless otherwise stated, winnings from free spins are credited in casino bonus and are capped to a maximum of €50 . Winnings that exceed this amount will be removed from the account. Any play using free spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.
(iii) If you have never made a deposit, any gameplay using bonus funds will not unlock bonus funds or bonus winnings from free spins and all winnings will return directly to your bonus account until you make your first deposit. All funds in your bonus account at the time of first deposit will be subject to standard play-through requirements.
10.2 Deposit Based Free Spins or Bonus Spins
(i) Players must initiate a deposit to receive bonus spins. The details and number of spins will be included in the Significant Terms for the specific promotion.
(ii) Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
(iii) The money won from bonus spins will be credited to a player’s bonus amount balance and is subject to our wagering requirements and Terms of Use.
(iv) All winnings from the bonus spins are considered to be bonus money and will be converted to real money only after the initial bonus wagering requirements are met, unless stated otherwise.
(v) Free spins are only valid within 24 hours of the deposit. If used after this time, any winnings are capped to a maximum of €100.
11. Competition Terms
11.1 Any competition that we operate is only open to individuals above the age of 18 and who provide the necessary details and information as required by each individual competition, communicated via social media, email or otherwise.
11.2 To enter into a competition, you must follow the rules and requirements as set out in in each individual competition. Failure to do so shall result in non-entry to such competition. This includes your acceptance to these Terms of Use and, specifically, this clause 11.
11.3 All of our competitions expire at a time and date as set out in the competition details. Should you submit an entry after this date then it will be automatically rejected.
11.4 Unless otherwise stated, we only accept one entry per person per competition.
11.5 We reserve the right to cancel or amend any competition and the applicable terms without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event that is outside of our reasonable control. Any such changes will be notified to entrants (or the winner, as the case may be) as soon as is reasonably possible.
11.6 We are not responsible and/or liable for inaccurate prize details, or the acts or omissions, by any third party connected with a competition.
11.7 Our decision in respect of all matters to do with the competition will be final.
12. Additional promotional terms
12.1 All bonuses except free spins will expire after 30 days of account inactivity unless the Significant Terms state otherwise. All free spins will expire after 10 days from the date they were awarded unless the Significant Terms state otherwise. We reserve the right to remove unused bonuses and related winnings if the promotion’s terms are not fulfilled within this period.
12.2 We have the right to remove (i.e. put back to zero) loyalty points if there has been no activity on the player’s account within 30 days.
12.3 Void bets will not contribute toward promotional offers and players whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits.
12.4 We may withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion at our discretion.
12.5 We reserve the right to verify the eligibility of all participants.
Latest Sports Betting Videos
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