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PlayFrank Bonus Terms and Conditions

1. Terms and conditions for all bonuses

1.1. This Bonus Policy applies to all kind of bonuses, promotions and benefits (“Bonuses”) granted to you in excess of the actual deposit made by you.

1.2. Specific Bonuses may contain additional terms and conditions which you are required to adhere to in order to be eligible to receive the Bonuses, use them and cash them out.

1.3. Only one Bonus offer is allowed per person, account, address, computer and IP address. PlayFrank reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account apart from the original deposit amount, to the extent that it was not lost, less any administrative fees and bank charges.

1.4. Players or groups of players who are found to use proxy services or a VPN will be excluded from the offer and may result in a permanent ban from any other offers with PlayFrank.

1.5. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses, Free Money Bonuses or Free Spins unless otherwise stated: Bangladesh, Kazakhstan, Malaysia, Mongolia, Nigeria, Philippines, Republic of Moldova, Russia, Vietnam.

1.6. The receiver of any Bonus and the winnings generated from it shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus and the winnings generated from it. The minimum deposit for any deposit bonus is €20 (or equivalent amount in other currencies)

1.7. PlayFrank reserves the right to alter these terms and conditions, cancel, modify or suspend any Bonus at any time and without prior notice.

1.8. In the event that PlayFrank believes you are abusing or attempting to abuse a Bonus, or are likely to benefit through abuse or lack of good faith, then PlayFrank may, at its sole discretion, deny, withhold or withdraw from you any Bonus, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account, apart from the original deposit amount, to the extent that it was not wagered and lost less 25% administrative fees, bank charges and bonus costs.

1.9. Without derogating from the above, any player found to have his/her wagering requirements completed via low-risk betting on any form of Roulette, Baccarat, Craps, Blackjack and/or slots games will not be allowed to include this amount towards the relevant wagering requirements.

1.10. Without derogating from the above, delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.

1.11. Unfortunately, a limited few make it a habit to abuse our bonus offers and this forces us to have the above clauses in place. Regular players rarely risk breaking these clauses by mistake; you have to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right, if we determine the breach to be of a fraudulent nature, to either reset the account balance to what it was prior to the first breach of the terms and conditions or discard the withdrawal in its entirety. In case reoccurring breaches by one and the same player we retain the right to void all activity and refund the original deposit to the player.

1.12. All bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.

1.13. Deposits made via Neteller and Skrill and not eligible for any deposit bonuses.

1.14. If a bonus is advertised as being “weekly”, its availability will reset every Sunday at 23.59 GMT.

1.15. All goodwill (no-deposit) rewards that have not been used or withdrawn are automatically forfeited in case a player self-excludes or otherwise blocks their account.

2. Bonus mechanism

2.1. Your qualifying deposit amount, Bonus and any winnings generated from both (together constituting the “Bonus Balance”) are locked until the wagering requirements are met, the Bonus expires or forfeited. Once the wagering requirements are met, the Bonus Balance will be converted to real money balance. If the Bonus expires or is forfeited, then the Bonus Balance and winnings will be forfeited, and only remaining deposit amount will be credited to your real money balance.

2.2. All Bonus Balance bets placed while there is an active bonus will first be deducted from the qualifying deposit and once that’s depleted from the bonus money awarded. For clarity, depositing €100 (or equivalent amount in other currencies) for the first Welcome Bonus of 100% will award you with €100 (or equivalent amount in other currencies) Bonus money, for a total Bonus Balance of €200 (or equivalent amount in other currencies). Upon placing a €5 (or equivalent amount in other currencies) bet (and not winning anything in that round), the Bonus Balance will be at €195 (or equivalent amount in other currencies). If the Bonus is forfeited at this point, your real money wallet will be credited with €95 (or equivalent amount in other currencies).

2.3. You can forfeit any active Bonus, in which case the Bonus Balance will be forfeited and any remaining deposit amount within the Bonus Balance will be credited to your real money balance. Please note that all Bonus Balance winnings on top of your original deposit are part of the Bonus Balance and will thus be removed as well on Bonus forfeiture.

2.4. In the event a Bonus is not credited after a qualified deposit has been made, please contact customer support at support@playfrank.com or via live chat before placing any bets. If you do not wait for the Bonus to be set up before placing a wager, PlayFrank reserves the right not to grant the Bonus.

2.5. Deposit free spins campaigns are valid after the Welcome Package (all 3 welcome bonuses) is claimed.

3. Wagering Requirements

3.1. All Bonuses (unless otherwise specified) need to be wagered 35 (thirty-five) times the sum of the received bonus and the deposit amount before the Bonus Balance can be converted to your real money balance.

3.2. All Free spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance.

3.3. All Free money bonuses (unless otherwise specified) need to be wagered 40 (forty) times the before the Bonus Balance can be converted to your real money balance.

3.4. The wagering requirement must be met in full within 7 days of the Bonus being credited to your Bonus Balance unless otherwise stated, after this period the Bonus Balance will expire.

3.5. Until the play through requirements have been met, the maximum bet that can be placed is €5 (or equivalent amount in other currencies). If you place a bonus money bet higher than the allowed limit (betting options included), your bet will not count towards your wagering requirements and will be deducted from your real money balance (if available). Betting over the limit can be considered bonus abuse. In case of (bonus) abuse we hold the right to discard your withdraw.

3.6. This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.

3.7. It’s not possible to play Jackpot games with bonuses.

3.8. Please note that different games contribute a different percentage towards the wagering requirements:

• Video Slots – 100%*
• All games under the “classic slots”- 50%*
• All Tables games, Video Poker, Other games and Live Casino – 0%The following Video Slots will be excluded from playing with bonus balance:
• Zombie Hoard, Frozen Inferno, High Society, The Wishmaster, Big Bad Wolf, Dead or Alive, Kings of Chicago, Devil’s Delight™,Champion of the Track, Robin Hood, Tower Quest, Scrooge, Castle Builder, Castle Builder II, Tomb Raider Secret of the Sword, Beautiful Bones, Cool Buck, Stardust, Peek-a-Boo, Untamed Crowned Eagle, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Forsaken Kingdom, Dragon’s Myth, Berryburst MAX.

* All Booming games

* All Betsoft games

* All Jackpot games

* All Roulette Games

* All Virtual Sports Games

4. Free Spins

PlayFrank may offer Free Spins related promotional bonuses across specified video slots. A Free Spins bonus is where we, the casino, give you the player X amount of game plays on certain Video Slots. The coin and line value per spin will be pre-defined and you will not be able to change it during the Free Spin process.

4.1. All Free Spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance.

4.2. Any Free Spins originating from a campaign are available for 3 days, unless otherwise stated.

4.3. All Free Spin bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.

4.4. PlayFrank can offer two types of free spins:

4.4.1. No deposit: when no deposit is needed to claim the Free Spins. Winnings from this type of offer are capped to a maximum withdrawal of €100 (or currency equivalent). Any balance exceeding this amount will be removed from the account.

4.4.2. Deposit needed: when you are required to deposit before you can claim the advertised Free Spins. The deposit required will vary and you should read the terms on the promotional offer. If not otherwise stated, €20 (or currency equivalent) is the default minimum to claim “deposit needed” Free Spins. The deposit also needs to be wagered 1 x before any withdrawal can be made resulting from the free spins.

5. Free money bonuses

5.1. These terms are general for any Free Money Bonuses promotion offered. Terms can vary from promotion to promotion. Unless nothing else is stated these rules apply.

5.2. Wagering requirements for Free Money Bonuses are 40 times the amount won unless other specified.

5.3 Any Free Money offer is valid for 3 days from and must be used within this time frame.

5.4. Restricted countries for Free Money offers vary from campaign to campaign. Please make sure to check that you are eligible for any promotion before partaking. Playing from an IP from any restricted country is also prohibited.

5.5. Max win/withdrawal of a Free Money promotion and subsequent wagering is 15 times the amount given. Any amount above that will be removed from the account when a player requests a withdrawal.

5.6. PlayFrank reserves the right to cancel, change or decline any free cash reward at any time without prior notice.

Fantasino Casino Bonus Terms & Conditions

Welcome Bonus

1. As a new member of Fantasino, you will be eligible for the Welcome Package. Simply make a minimum deposit of €20 / £20 / $20 USD / 200 SEK / 200 NOK (or the equivalent in other currencies) and select the Bonus Option.
2. The Welcome Package is applicable on your first 2 deposits as follows:
   1. 1st Deposit: 100% bonus up to €200 / $200 USD / 2000 SEK / 2000 NOK + 50 Free Spins (10 per day in Starburst)
   2. 2nd Deposit:50% bonus up to €100 / $100 USD / 1000 SEK / 1000 NOK
3. Players from the UK that deposit via Skrill or Neteller are NOT eligible for the Welcome Bonus.
4. The bonus and deposit need to be wagered 30 times ((D+B)x30) before a withdrawal can be made.

Welcome Free Spins

1. After you make your first deposit and claim the 1st Welcome Bonus, you will be entitled to 50 Free Spins on Starburst that are credited in 5 consecutive days (10 per day). The initial 10 Free Spins will be available as soon as you have claimed your first bonus. Then, 10 Free Spins will be waiting for you each day at 08:00 am CET.
2. Your free spins are valid for 24 hours. Any unclaimed free spins will expire and be forfeited, unless claimed within the specified 24-hour period.
3. Your free spins can be claimed via desktop or mobile.
4. All free spins winnings (unless otherwise specified) need to be wagered 30 times before the Bonus Balance can be converted to your real money balance.
5. If you choose to forfeit your Welcome Bonus, you will not be entitled to your Welcome Free Spins.
6. Players from Canada and Belgium will receive their 50 Free Spins in Crystal Queen.

Fantasy World

1. Fantasino offers different rewards through Fantasy World, which may vary from Free Spins, Free Cash, Deposit Bonuses or Cash Backs.
2. Each bonus requirement will be specified on the specific item. Wagering requirements could vary from 30 times, 20 times, 10 times or no requirement.
3. Once Free Spins have been activated, they are valid for 24 hours. Any unclaimed free spins will expire and be forfeited, unless claimed within the specified 24-hour period.
4. Casino games where these free spins can be played, will be specified in each item. Your free spins can be claimed via desktop or mobile.
5. Cash backs will apply from the time the item is activated until its specified duration. The losses are calculated as: Bets – Wins
6. Bets made using bonus money or bonus winnings do not qualify for the cashback.
7. Cash backs have a wagering requirement of 20x times and a maximum withdrawal of €3000 (or the equivalent in other currencies).

Registration Free Spins

1. Fantasino may offer promotional free spins upon registration and after a customer completes the profile. After a successful registration, customers are required to log out, log back in and submit the Bonus Code, in order to enjoy the Free Spins.
2. All free spins winnings (unless otherwise specified) need to be wagered 30 times before the Bonus Balance can be converted to your real money balance.
3. Free Spins are valid for 3 days. Any unclaimed free spins will expire and be forfeited, unless claimed within the specified 3-day period.
4. With Free Spins bonuses, the initial deposit required to claim them needs to wagered 5x.
5. Free spins can be claimed via desktop or mobile.
6. Winnings from this type of offer are capped to a maximum withdrawal of €25 (or the equivalent in other currencies). Any balance exceeding this amount will be removed from the account.
7. When you are required to deposit before you can claim the advertised free spins, the deposit needs to be wagered 1 time before any withdrawal can be made. The deposit required will vary on the promotion. If not otherwise stated, the default minimum will be €20 (or the equivalent in other currencies).

General Bonus Terms:

1. The minimum deposit for any bonus is, unless stated otherwise, €20 / £20 / $20 USD / 200 SEK / 200 NOK (or the equivalent in other currencies).
2. 200% Bonuses or above need to be wagered 45x before a withdrawal can be made (deposit + bonus). 150% Bonuses or lower need to be wagered 30x (deposit + bonus)
3. All free spins winnings (unless otherwise specified) need to be wagered 30 times before the Bonus Balance can be converted to your real money balance.
4. You can only have one deposit bonus active at a time.
5. The maximum bet per game round when playing with a bonus is €5 / $5 USD / £5 (or the equivalent in other currencies) until the wagering requirements of the bonus have been met. Some games also have a Gamble feature where each win in the game can be used to gamble for a higher win. The Gamble feature is not allowed to be used while playing with bonus money.
6. Only wagers made with Bonus Money will contribute towards the wagering requirement. Wagers made with Real Money will not count towards the wagering requirement.
7. Players can forfeit their bonus amount at any time and withdraw any remaining balance.
8. When placing bets with an active bonus, your deposited money will be used first and then your bonus money. Any winnings generated from bets placed with your bonus balance will be added to your bonus money. If a bet is larger than the bonus balance, the remaining amount required to place the bet will automatically be taken from your real money balance and the bet will still be considered a bonus bet.
9. Your bonus balance will be converted to real money as soon as the wagering requirement is met.
10. When claiming a deposit bonus, your deposited money + bonus money is put into a Bonus Balance.
11. The Bonus Balance is locked until the wagering requirements have been met or your Bonus Balance is lost or forfeited
12. If you forfeit your bonus, the bonus balance is forfeited and any remaining deposited money within the bonus balance will be credited to your account.
13. If you haven’t met the wagering requirement within 30 days of receiving the bonus, your bonus will expire and forfeited together with any winnings generated with the bonus.
14. Should you decide to request a withdrawal before having fulfilled the respective wagering conditions of a promotion, then the bonus and its winnings shall be lost.
15. Depositing purely to take advantage of our rewards/offers and with no real intention of playing/risking the funds you deposited with, or by using low risk patterns, can result in your winnings and bonus confiscated and your deposit refunded.
16. Residents of the UK are only entitled to bonuses and offers listed on the UK site at https://www.fantasino.com/gb
17. Please note that different games will contribute differently towards the wagering requirement:
    1. Video Slots, Classic Slots, Keno: 100%
    2. Immortal Romance, Energoonz, Reactoonz, Jungle Spirit: Call of the Wild, Jack and the Beanstalk, Eggomatic, Zombies, Gemix, Reel Rush, Gonzo’s Quest, Creature from the Black Lagoon, Lost Relics, Hotline, Secret of the Stones, Secrets of Atlantis, Berryburst MAX: 10%
    3. Table games & Blackjack: 10%
    4. Video Poker: 10%
    5. Live Casino tables: 0%
    6. Roulette & Baccarat: 0%
    7. All other games: 0%
18. Please note that the following games are excluded from being played whilst having bonus funds available on the account: All Jackpot games, Jackpot 6000, Mega Joker, Big Bang, Castle Builder, Castle Builder II, Champion of the Track, Devil’s Delight, Eye of the Kraken, Kings of Chicago, Koi Princess, Lucky Angler, Pearls of India, Robin Hood – Shifting Riches, Scrooge, The Wish Master, Tomb Raider, Tomb Raider 2, Tower Quest, Untamed Bengal Tiger, Untamed Crowned Eagle, MONOPOLY On The Money, 1429 Uncharted Seas, Untamed Giant Panda, Untamed Wolf Pack, Dead or Alive, Blood Suckers, Blood Suckers II, Beautiful Bones, Simsalabim, Game of Thrones (15 lines), Spring Break, Ladies Nite, Forsaken Kingdom, Royal Masquerade, Rage to Riches, Stardust, Thunderstruck I, Thunderstruck II, Wild Turkey, Big Bad Wolf, Book of Dead, Jack Hammer 2, Sea Hunter, Supernova, Boom Brothers, Treasure Island , Champion Raceway, Steam Tower, Chess Mate, Retro Reels, High Society, Hellboy, Mermaids Millions, What a Hoot, Pimped, Jurassic Park, Jokerizer, Playboy
19. A maximum win of €5000 (or its equivalent in other currencies) is imposed on the bonus promotions. The player will automatically forfeit any winnings above €5000.
20. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
21. The use of bonus funds to win more than twice of bonus received on table games and video poker before changing back to slot machines with the purpose of completing wagering requirements can result in your winnings being confiscated and account being closed.
22. The use of bonus funds purely to progress through the bonus stages on games like Castle Builder, Devil’s Delight, Pearls of India, Robin Hood, Scrooge, The Wish Master, Tower Quest or other games with similar features can result in the winnings from the final bonus round(s) voided.
23. Players from the following countries are not permitted to receive the Welcome Package, any other deposit bonus or Free Spins, unless otherwise stated: Bangladesh, Belarus, Bosnia & Herzegovina, Bulgaria, China, Croatia, Czech Republic, Estonia, Georgia, Greece, Hungary, India, Indonesia, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Malaysia, Mauritius, Moldova, Mongolia, Nigeria, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Thailand, Turkey, Ukraine, USA & Vietnam.
24. Only one bonus offer is allowed per person, account, address, computer and IP address. Fantasino reserves the right to close any account that is deemed a duplicate account and confiscate the funds of this account (apart from the original deposit amount).
25. Fantasino.com reserves the right to alter these terms and conditions, cancel, modify or suspend any bonus at any time and without prior notice.
26. Management has the final decision to close an account due to Bonus abuse.
27. Players abusing the essence of Fantasino’s offers and loyalty programs will have any Free Spins, Bonuses, and Quest Prizes revoked or forfeited, and their accounts will become ineligible for future promotions until further notice.
28. The general Fantasino Terms & Conditions apply. In case of any discrepancy between the non-English version and the English version of these Bonus Terms & Conditions, the English version shall prevail.

Bonus abuse:

1. Bonuses at Fantasino are intended as reward to regular and valued customers. In order to continuing giving the best possible bonuses to valued customers, it is necessary to ensure that bonus abuse does not take place.
2. Accordingly, before any withdrawals are processed, all play will be reviewed for irregular playing patterns that may constitute bonus abuse.
3. The Casino has a zero tolerance policy towards bonus abuse and bonus-related fraudulent activity on accounts. If any bonus abuse or bonus-related fraudulent activity is suspected, casino management reserves the right to stop any further bonuses, promotions and/or offers and remove bonuses and winnings from these and/or linked accounts.
4. Behavior or activity that constitutes bonus abuse or bonus related fraudulent activity shall be at the sole discretion of casino management. Examples of bonus abuse may include, but not be limited to:
5. Using more than one account
6. Equal, zero or low margin bets or hedge betting
7. Placing single bets equal to or in excess of 8% or more of the value of the bonus credited to your account until such a time as wagering requirements have been met. This shall apply even if the value of the bet is less than €5 ($/CHF/AUD/CAD or 50 SEK/NOK).
8. Decreasing your stake amount by 40% or more (compared with your maximum bet since the award of the bonus) after a large win for the purpose of clearing wagering requirements while a bonus is still active.
9. Switching from a low weighted game (35% wagering contribution or less) to a higher weighted contribution game (70% or more) after large wins for the purpose of clearing wagering requirements.
10. When playing with a no-deposit bonus in your account, if you bet more than 10% of the bonus amount in a single bet, spin or round, your bonus and winnings may be voided.
11. Wagering the bonus money on excluded games
12. Bonus stacking (where multiple deposits are made to claim multiple bonuses, before original bonus wagering requirements are met)
13. Two tier betting (where large bets are placed on high variance games or outcomes, before switching to lower variance games or outcomes to clear wagering requirements).
14. Affiliate CPA or revenue share abuse.
15. Using a proxy or a VPN or masking IP your address.
16. Playing on high volatility games, then switching to low volatility games after a big win, in order to complete the wagering requirement.
17. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited.
18. Players agree that games may become open to abuse against best efforts of the Casino to limit such abuse. Should such situation arise, the Casino will to the best of its ability to impose specific conditions in relation to awarded bonus and will expect the user to act within the boundaries of reason and refrain from employing gameplay with intent to abuse said offer.