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Betway Casino – Welcome Bonus Terms and Conditions

1. We’re always looking for ways to make your gaming experience easier, we’ve listened to you and understand that players don’t enjoy being tied into wagering requirements or locked into obscure terms. Based on this we’ve introduced our new Flexi Bonus system – these are our new player focused bonuses that give you control over your gameplay like never before.
2. Flexi Bonus allows you to withdraw your current cash balance at any time, regardless of if there are wagering requirements outstanding. It gives you the player the complete flexibility to walk away whenever you want. All our promotions have clear upfront terms and conditions and full terms are only ever one click away.
3. Below you’ll find our helpful FAQ sections with everything that you could want to know about our bonuses:
   1. Quick Guide to Bonuses
   2. Flexi Bonus – How it works
   3. General Bonus Terms and Conditions
   4. Easy Guide to Wagering Requirements and Game Contributions
   5. Advantage Play
4. At Betway we provide our players a number of offers on both sign up and throughout their time playing with us.These include:a) Deposit Bonuses or No deposit bonuses
   b) Free or Bonus Spins
   c) Free bets
5. Before we go into how these can be used we have provided 5 must know facts about our offers:

Quick Guide to Bonuses

1. What is a Flexi Bonus?
2. What are Match Bonuses, Free Credits, Free Bets, Free Spins and Bonus Spins?
3. Are there wagering requirements on my bonus?
4. When can I withdraw?
5. Do I have to take a bonus?

Customers will always need to opt in to receive a bonus. Bonuses are awarded after logging in or after depositing.

1. What is a Flexi Bonus?

Flexi Bonus is the name for any bonus credited to your bonus balance. Essentially it gives you the flexibility to forfeit your bonus balance and withdraw your entire cash balance at any time without being tied in by the wagering requirements of the bonus. All bonuses will have wagering requirements attached which must be cleared before the bonus and any winnings associated in your bonus balance are available for withdrawal. Please refer to the “Easy Guide to Wagering Requirements and Game Contributions” section for more information.

2. What are Match Bonuses, Free Credits, Free Bets, Free Spins and Bonus Spins?

All our bonuses will now be in the form of our new Flexi Bonus – we offer a range of different types of Flexi Bonus explained below:

Match Bonuses are offers that give a customer a certain amount of extra bonus on top of their deposit. All bonuses credited to your bonus balance will be in the form of a Flexi bonus allowing you to withdraw your cash balance at any time and no longer tying you into wagering requirement.

Free Credits are offers that do not require a deposit, they’re added to your bonus balance and as with all bonuses they have wagering requirements associated before the bonus balance and any associated winnings are available for withdrawal.

Free Spins are awarded on a specific slot game or group of slot games after opting in without a deposit being needed to be made. Once awarded, simply load the slot game and select either ‘Use Free Games Now’ to begin play, ‘Use Later’ to use them later or ‘I do not want this Free Game Offer’ to remove the free spins. Winnings from free spins will be paid into your bonus balance in the form of a Flexi bonus.

Bonus Spins are awarded on a specific slot game or group of slot games upon opting in and depositing. Simply load the slot game and as with free spins either select ‘Use Free Games Now’ to begin play, ‘Use Later’ to use them later or ‘I do not want this Free Game Offer’ to remove the free spins. Winnings from bonus spins will be paid into your bonus balance in the form of a Flexi bonus.

Free Bets are given to customers to wager on any sports. Winnings will be paid into your cash balance minus the initial free bet amount and are not subject to any additional wagering requirements.

3. Are there wagering requirements on my bonus?

Wagering requirements apply to all bonuses and winnings from free spins, but not to free bets. Please refer to the “Easy Guide to Wagering Requirements and Game Contributions” section for more information.

Welcome Deposit Flexi bonuses and certain existing customer flexi bonuses – in order to withdraw these bonuses and any associated winnings you must wager an amount equal to 50 x the amount of the bonus awarded. Please always check the terms and conditions of the offer.

New Player No Deposit Bonuses – these are bonuses granted to new players that haven’t had to make a deposit – these bonuses come with 100x wagering. The maximum amount that can be withdrawn from this promotion is £50. Any cash balance over this amount will be removed when you withdraw.

All other Flexi bonuses – In order to withdraw these bonuses and any associated winnings you must wager an amount equal to 30x the amount of the bonus awarded.

Existing player Free or Bonus Spins – Winnings from free or bonus spins are paid into your bonus balance in the form of a Flexi bonus. In order to withdraw your bonus balance you need to wager an amount equal to 30x the winnings from the free spins.

Different games contribute different amounts towards these wagering requirements. Please refer to the “Easy Guide to Wagering Requirements and Game Contributions” section for more information.

4. When can I withdraw?

That’s the best thing about our bonuses, you can withdraw your cash balance at any time! All that happens is you forfeit your current bonus balance at the time of withdrawal. If you don’t want to lose your bonus, simple carry on wagering until you have met the applicable wagering requirements. But remember your cash balance is yours whenever you want it.

We will aim to pay your withdrawal as quickly as possible but withdrawal periods may vary at weekends.

5. Do I have to take a bonus?

Of course not! Every bonus we offer is optional and you will need to ‘opt in’ which means you have to confirm that you want it before we award it. If you change your mind after you have opted in, contact support who will happily remove it for you whether you have started playing or not.
Our Welcome Bonuses

All of our welcome bonuses are Flexi Bonuses. For more information, please see the ‘Flexi Bonus’ section below.

We offer different welcome bonuses depending on how you arrived at our site, each with their own specific terms and conditions. Specific terms relating to our £1000 Welcome Bonus are detailed below.

£1000 Welcome Bonus Terms

Betway offers all new customers a Casino Welcome Bonus. If you opt in, you will get the following bonuses with your first three deposits:
Welcome Bonus 1: 100% Match Bonus up to £250 on your first deposit.
Welcome Bonus 2: 25% Match Bonus up to £250 on your second deposit.
Welcome Bonus 3: 50% Match Bonus up to £500 on your third deposit.
Example:
Make a 1st deposit of £250 and you will receive a £250 bonus.
Make a 2nd deposit of £1000 and you will receive a £250 bonus.
Make a 3rd deposit of £1000 and you will receive a £500 bonus.

1. This offer is only available to new customers at Betway Casino.
2. To qualify for this offer, you must tick the box ‘I wish to receive the Welcome Bonus and accept the Terms and Conditions’ during the registration process.
3. This offer is valid for 7 days from your new Account being registered.
4. If you opt in to receive this offer during the registration process, you will automatically receive a bonus with each of your first three deposits, provided these are made within 7 days of your new Account being registered.
5. If you ticked the box ‘I wish to receive Welcome Bonus and accept the Terms and Conditions’ by mistake, or if you do not want to receive any further bonuses, or if you wish to cancel this offer please contact Customer Support.
6. You will need to make three separate deposits to receive all three bonuses and the minimum deposit required for each is £20.
7. To withdraw each bonus and any winnings associated with it, you need to wager an amount equal to fifty (50) times the applicable bonus granted – i.e. £20 Bonus granted would require £1,000 (50 x £20) to be wagered before the bonus and any associated winnings can be withdrawn. As with all bonuses you can withdraw your cash balance at any time.
8. Play on certain games will contribute a different percentage towards the wagering requirements. Please see the ‘Game Contributions’ section for more details
9. This offer is only valid to the person who registers the Real Account and makes a deposit into it using a credit or debit card or PayPal only. No other payment methods are eligible for the Welcome Bonus. The offer is not transferable.
10. This offer may not be claimed in conjunction with any other promotions currently offered by Betway Casino and is subject to on-going review. Betway Casino reserves the right to amend this bonus offer at any time, including no longer offering this promotion.
11. General Bonus Terms and Conditions apply.

Flexi Bonus – How it works

1. Flexi Bonus is the name of our new bonus system that allows you to withdraw your cash balanceat any time.
2. It works on a principle we call *Bonus to Cash ratio*(BCR). BCR is the percentage split between your total cash balance and your current bonus balance.
3. When you have an active Flexi Bonus and wager on a game, the amount you wager will come from your cash balance and your bonus balance at your BCR ratio at the time of the wager being placed. Winnings are also allocated back to your cash and bonus balance in the same ratio as they were placed.
4. We have set out below some examples to explain this, based on a new customer who has signed up and deposited £20 and received a 100% match bonus (£20 bonus).

Example 1 – Deposit £20 and get £20 bonus
£20 Cash Balance and £20 Bonus balance would be a 50% / 50% BCR
£20 Cash plus £20 Bonus = £40 total balance (50% made up of cash and 50% made up of bonus)
Using example 1 above – If you wager £10, £5 will come from your cash balance and £5 from your bonus balance. If you win £20 from this wager, £10 (50% of the win) will go into your cash balance and £10 (50% of the win) will go into your bonus balance. The £25 cash balance is available for you to withdraw but the £25 bonus balance will be subject to wagering requirements.
Example 2 – Currently have £10 cash and £10 bonus balance and deposit £20 cash with no bonus match
£30 Cash Balance and £10 Bonus balance would be a 75% / 25% BCR
£30 Cash plus £10 Bonus = £40 total balance (75% made up of cash and 25% made up of bonus)
Using example 2 above – If you wager £10, £7.50 will come from your cash balance and £2.50 from your bonus balance. If you win £20 from this wager, £15 (75% of the win) will go into your cash balance and £5 (25% of the win) will go into your bonus balance. The £37.50 cash balance is available for you to withdraw but the £12.50 bonus balance will be subject to wagering requirements.
If you only use bonus as you have no cash balance to wager, your Bonus to Cash ratio (BCR) will be 100%, and therefore all of your wagering and winnings will be debited/ credited from/to your bonus balance.
What happens when I complete wagering on a bonus – when you complete the full wagering on the bonus, your entire bonus balance will be transferred to your Cash balance and become available for you to withdraw.
Remember bonuses still have wagering requirements dependent on the type of bonuses they are. At the time of any associated wagering on your bonus account being completed the entire bonus balance will be transferred to the cash balance.

General Bonus Terms and Conditions

• Free or Bonus Spins are credited to your account, and can be played by loading the game referenced in the promotion, where you will be presented with an option to claim the spins.
• Free or Bonus Spins cannot be exchanged for Free Casino Credits.
• Winnings from Free or Bonus Spins will be credited as a bonus, and are subject to these General Bonus Terms and Conditions.

Easy Guide to Wagering Requirements and Game Contributions
Offers with a requirement of 50x wagering of the bonus value to be converted to cash:
1. Welcome Offer (£1,000 welcome bonus)
i.e – If your first deposit is £100 you’ll get a £100 bonus and would need to wager £5,000 on slots to clear the wagering requirements – remember other games can contribute at different levels so we’ve added an easy to view table below:

2. Certain existing player offers – in these cases the terms and conditions will clearly state the wagering requirements.

Existing player offers 30x wagering contribution
These are offers that you’ll receive once you’ve taken your first three welcome bonuses or new offers given to you post your first 7 days of having an account with us.

As above don’t forget that some games can contribute at different levels so we’ve added an easy to view table below:

Advantage Play
We offer our valued customers promotions and bonuses to reward them. To enable us to continue offering these promotions, we have a zero tolerance policy on activity which is designed to take advantage of our offers in violation of these terms. If any bonus related advantage play occurs, we reserve the right to stop any further bonuses, promotions and/or offers and remove the bonus balance from these and/or linked accounts.
Please also refer to Section 6 and 7 of the General Terms and Conditions.
Examples of advantage play include:

Betway considers all the above Terms to be fair. Should you require any clarification or advice regarding these Terms, please contact Customer Support.

1) Separate Terms and Conditions

Multi Brand Gaming may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any bonuses or special gifts credited to Your Account must be used in adherence with such terms and conditions, the promotion- or competition- specific terms and conditions shall prevail.

Multi Brand Gaming’s bonus terms, which comprise part of these terms and conditions, may be found under the relevant bonuses pages on our Website.

In the event and to the extent of a conflict between these Terms and Conditions and the promotion- or competition- specific terms and conditions, the promotion- or competitionspecific terms and conditions shall prevail.

2) Right to Rescind

Multi Brand Gaming reserves the right to withdraw any promotion, competition, bonus or special offer at any time. In addition, Multi Brand Gaming reserves the right to limit withdrawals from any Bonus Scheme and/or scratchcards as outlined in the Agreement. In furtherance Multi Brand Gaming reserves the right to limit withdrawals from any Bonus Scheme, free spins and/or free scratch cards to 100 EUR (€) for players who have not made a deposit since the opening of their accounts.

1. • When using bonus money you have to complete the wagering requirements in order to make any cashouts of the bonus or winnings by bets using bonus money.

• • If not stated otherwise each offer is valid only during the date it was originally sent.

• • Unless anything else is stated for specific offers, the following wagering requirements applies:
    • • All Casino bonuses will have a wagering requirement of 35 times the sum of the received bonus and the deposit amount.
  • Table games, scratchcards and live casino games do not contribute towards the wagering requirements.

• • Individual offers can have different terms, in this case such information shall be made available to the player.

• • Winnings from in-game “free spin” or “bonus” rounds features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed and are withdrawable up to 100 EURO (€).

• • The use of bonus funds purely to progress through the bonus stages of games can result in the winnings from the final bonus round(s) voided.

• • The use of bonus funds to win more than twice of bonus received on table games and video poker before changing back to slot machines with the purpose of completing wagering requirements can result in your winnings being confiscated and account being closed.

• • When playing with bonus money the maximum bet allowed is €6 per spin until wagering requirements have been met. This includes double up wagers and gamble features. Multi Brand Gaming Limited reserves the right of voiding bets and winnings resulting from bets of larger amounts.

• • Where there is a reasonable suspicion that the account holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Multi Brand Gaming Limited reserves the right to:
    • • forfeit the bonus allocated to the account holder and any winnings from that bonus, and/or, revoke, deny, or withdraw a bonus offer from the Account Holder, and/or, block an access to particular products, and/or, exclude the Account Holder from any future promotional offers, and/or, terminate the Account Holder’s account with immediate effect.

3) Bonus wagering

Bonuses granted to the User by Multi Brand Gaming are excluded from wagering on the following games:

• Beautiful Bones
• Bloodsukers
• Dead or Alive
• Devil’s Delight
• Double Dragons
• Holmes & The Stolen Stones
• Jack Hammer II
• Pearls of India
• Playboy
• Scrooge
• Spina Colada
• Table Games
• Tower Quest
• Untamed Giant Panda
• Wishmaster
• Zombies

Multi Brand Gaming reserves the right to update the above list by adding or removing any game from time to time.

If bonus funds are wagered by the User in any of the listed games, such funds will not be acknowledged as a fulfilment of the wagering requirements for that particular game.

Multi Brand Gaming further reserves the right to forfeit any winnings, if bonus funds are wagered on any of the aforementioned games.

This paragraph does not exclude wagering of winnings gained from free spins.

CASINO AND SLOTS JACKPOTS

Multi Brand Gaming may from time to time, offer jackpot prizes on its casino and slots games. Each jackpot prize offer will be governed by separate terms and conditions, which are specific to the jackpot offer, and which comprise part of these terms and conditions.

Multi Brand Gaming’s jackpot terms, which, may be found at the relevant jackpot pages, comprise part of these Terms and Conditions.

In the event and to the extent of a conflict between these Terms and Conditions and the jackpot specific terms and conditions, the jackpot- specific terms and conditions shall prevail.

PlayFrank Bonus Terms and Conditions

1. Terms and conditions for all bonuses

1.1. This Bonus Policy applies to all kind of bonuses, promotions and benefits (“Bonuses”) granted to you in excess of the actual deposit made by you.

1.2. Specific Bonuses may contain additional terms and conditions which you are required to adhere to in order to be eligible to receive the Bonuses, use them and cash them out.

1.3. Only one Bonus offer is allowed per person, account, address, computer and IP address. PlayFrank reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account apart from the original deposit amount, to the extent that it was not lost, less any administrative fees and bank charges.

1.4. Players or groups of players who are found to use proxy services or a VPN will be excluded from the offer and may result in a permanent ban from any other offers with PlayFrank.

1.5. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses, Free Money Bonuses or Free Spins unless otherwise stated: Bangladesh, Kazakhstan, Malaysia, Mongolia, Nigeria, Philippines, Republic of Moldova, Russia, Vietnam.

1.6. The receiver of any Bonus and the winnings generated from it shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus and the winnings generated from it. The minimum deposit for any deposit bonus is €20 (or equivalent amount in other currencies)

1.7. PlayFrank reserves the right to alter these terms and conditions, cancel, modify or suspend any Bonus at any time and without prior notice.

1.8. In the event that PlayFrank believes you are abusing or attempting to abuse a Bonus, or are likely to benefit through abuse or lack of good faith, then PlayFrank may, at its sole discretion, deny, withhold or withdraw from you any Bonus, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account, apart from the original deposit amount, to the extent that it was not wagered and lost less 25% administrative fees, bank charges and bonus costs.

1.9. Without derogating from the above, any player found to have his/her wagering requirements completed via low-risk betting on any form of Roulette, Baccarat, Craps, Blackjack and/or slots games will not be allowed to include this amount towards the relevant wagering requirements.

1.10. Without derogating from the above, delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.

1.11. Unfortunately, a limited few make it a habit to abuse our bonus offers and this forces us to have the above clauses in place. Regular players rarely risk breaking these clauses by mistake; you have to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right, if we determine the breach to be of a fraudulent nature, to either reset the account balance to what it was prior to the first breach of the terms and conditions or discard the withdrawal in its entirety. In case reoccurring breaches by one and the same player we retain the right to void all activity and refund the original deposit to the player.

1.12. All bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.

1.13. Deposits made via Neteller and Skrill and not eligible for any deposit bonuses.

1.14. If a bonus is advertised as being “weekly”, its availability will reset every Sunday at 23.59 GMT.

1.15. All goodwill (no-deposit) rewards that have not been used or withdrawn are automatically forfeited in case a player self-excludes or otherwise blocks their account.

2. Bonus mechanism

2.1. Your qualifying deposit amount, Bonus and any winnings generated from both (together constituting the “Bonus Balance”) are locked until the wagering requirements are met, the Bonus expires or forfeited. Once the wagering requirements are met, the Bonus Balance will be converted to real money balance. If the Bonus expires or is forfeited, then the Bonus Balance and winnings will be forfeited, and only remaining deposit amount will be credited to your real money balance.

2.2. All Bonus Balance bets placed while there is an active bonus will first be deducted from the qualifying deposit and once that’s depleted from the bonus money awarded. For clarity, depositing €100 (or equivalent amount in other currencies) for the first Welcome Bonus of 100% will award you with €100 (or equivalent amount in other currencies) Bonus money, for a total Bonus Balance of €200 (or equivalent amount in other currencies). Upon placing a €5 (or equivalent amount in other currencies) bet (and not winning anything in that round), the Bonus Balance will be at €195 (or equivalent amount in other currencies). If the Bonus is forfeited at this point, your real money wallet will be credited with €95 (or equivalent amount in other currencies).

2.3. You can forfeit any active Bonus, in which case the Bonus Balance will be forfeited and any remaining deposit amount within the Bonus Balance will be credited to your real money balance. Please note that all Bonus Balance winnings on top of your original deposit are part of the Bonus Balance and will thus be removed as well on Bonus forfeiture.

2.4. In the event a Bonus is not credited after a qualified deposit has been made, please contact customer support at support@playfrank.com or via live chat before placing any bets. If you do not wait for the Bonus to be set up before placing a wager, PlayFrank reserves the right not to grant the Bonus.

2.5. Deposit free spins campaigns are valid after the Welcome Package (all 3 welcome bonuses) is claimed.

3. Wagering Requirements

3.1. All Bonuses (unless otherwise specified) need to be wagered 35 (thirty-five) times the sum of the received bonus and the deposit amount before the Bonus Balance can be converted to your real money balance.

3.2. All Free spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance.

3.3. All Free money bonuses (unless otherwise specified) need to be wagered 40 (forty) times the before the Bonus Balance can be converted to your real money balance.

3.4. The wagering requirement must be met in full within 7 days of the Bonus being credited to your Bonus Balance unless otherwise stated, after this period the Bonus Balance will expire.

3.5. Until the play through requirements have been met, the maximum bet that can be placed is €5 (or equivalent amount in other currencies). If you place a bonus money bet higher than the allowed limit (betting options included), your bet will not count towards your wagering requirements and will be deducted from your real money balance (if available). Betting over the limit can be considered bonus abuse. In case of (bonus) abuse we hold the right to discard your withdraw.

3.6. This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.

3.7. It’s not possible to play Jackpot games with bonuses.

3.8. Please note that different games contribute a different percentage towards the wagering requirements:

• Video Slots – 100%*
• All games under the “classic slots”- 50%*
• All Tables games, Video Poker, Other games and Live Casino – 0%The following Video Slots will be excluded from playing with bonus balance:
• Zombie Hoard, Frozen Inferno, High Society, The Wishmaster, Big Bad Wolf, Dead or Alive, Kings of Chicago, Devil’s Delight™,Champion of the Track, Robin Hood, Tower Quest, Scrooge, Castle Builder, Castle Builder II, Tomb Raider Secret of the Sword, Beautiful Bones, Cool Buck, Stardust, Peek-a-Boo, Untamed Crowned Eagle, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Forsaken Kingdom, Dragon’s Myth, Berryburst MAX.

* All Booming games

* All Betsoft games

* All Jackpot games

* All Roulette Games

* All Virtual Sports Games

4. Free Spins

PlayFrank may offer Free Spins related promotional bonuses across specified video slots. A Free Spins bonus is where we, the casino, give you the player X amount of game plays on certain Video Slots. The coin and line value per spin will be pre-defined and you will not be able to change it during the Free Spin process.

4.1. All Free Spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance.

4.2. Any Free Spins originating from a campaign are available for 3 days, unless otherwise stated.

4.3. All Free Spin bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.

4.4. PlayFrank can offer two types of free spins:

4.4.1. No deposit: when no deposit is needed to claim the Free Spins. Winnings from this type of offer are capped to a maximum withdrawal of €100 (or currency equivalent). Any balance exceeding this amount will be removed from the account.

4.4.2. Deposit needed: when you are required to deposit before you can claim the advertised Free Spins. The deposit required will vary and you should read the terms on the promotional offer. If not otherwise stated, €20 (or currency equivalent) is the default minimum to claim “deposit needed” Free Spins. The deposit also needs to be wagered 1 x before any withdrawal can be made resulting from the free spins.

5. Free money bonuses

5.1. These terms are general for any Free Money Bonuses promotion offered. Terms can vary from promotion to promotion. Unless nothing else is stated these rules apply.

5.2. Wagering requirements for Free Money Bonuses are 40 times the amount won unless other specified.

5.3 Any Free Money offer is valid for 3 days from and must be used within this time frame.

5.4. Restricted countries for Free Money offers vary from campaign to campaign. Please make sure to check that you are eligible for any promotion before partaking. Playing from an IP from any restricted country is also prohibited.

5.5. Max win/withdrawal of a Free Money promotion and subsequent wagering is 15 times the amount given. Any amount above that will be removed from the account when a player requests a withdrawal.

5.6. PlayFrank reserves the right to cancel, change or decline any free cash reward at any time without prior notice.