Avalon

Playclub Casino Bonus Terms & Conditions

All bonuses offered by PLAY CLUB will be subject to the following rules:

1. PLAY CLUB Welcome Bonus – 100% bonus on your first deposit up to $200 Unless otherwise stated. This bonus only applies for deposits of $20 or higher! All you need to do is just deposit the money in your PLAY CLUB account and you will receive this bonus instantly!For example:
   

   Deposit $60 get $60 free, play with $120.

   Deposit $90 get $90 free, play with $180.

   Deposit $150 get $150 free, play with $300.

   The “Welcome bonus” terms & conditions:

   1. The “Welcome bonus” is limited to one bonus per household. Aspire Global operates a number of casino brands (“Aspire Global’s brands”) and reserves the right to limit the number of Welcome Bonuses that may be taken up by a player across Aspire Global’s brands in the following way. By claiming this welcome bonus offer at PLAY CLUB , you are prohibited from claiming a welcome bonus at other Aspire Global’s brands. Any attempt to try to deceive management by registering multiple accounts within Aspire Global’s brands in order to gain bonus money, may be deemed as bonus abuse and may result in the account(s) being suspended and the removal of your funds. For list of Aspire Global’s brands
   2. The “Welcome bonus” may not be used in conjunction with any other bonus, promotion or offer.
   3. The “Welcome bonus” must be wagered at PLAY CLUB within 21 days of being credited to your account. PLAY CLUB reserves the right, at any time, to revoke any welcome bonus not used within the allotted time period.
   4. Please note that in the interests of fair gaming, we require you to have wagered a minimum of 35 times the sum of your welcome bonus before cashing out any winnings.For example:
      

      Deposit $60 get $60 free, wager is $2,100 to cash out.

      Deposit $90 get $90 free, wager is $3,150 to cash out.

      Deposit $150 get $150 free, wager is $5,250 to cash out .

   5. For bonus that is given before you make your first deposit on the site, the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed and we have received a deposit from you to your account.
   6. Unless stated otherwise by PLAY CLUB, the non-deposit bonus is available to new players only (players who have not received this bonus before).
   7. Our welcome bonus is automatic. However, there are various reasons for not receiving it and you may need to personally request it. If you have not received your automatic welcome bonus after making an approved deposit, please contact our support team. This can be done online while you are playing (click the “online support” button), or by emailing . Just remember to state your username.

Free Games bonus:

All free games credited to a player’s account must be used within 1 day from when the offer was granted. Unused free spins will be removed from the account thereafter.
1. Free games are considered as a bonus and must be wagered before any winnings can be cashed out. The free games bonus is calculated as the total value of the winnings received through the use of the free spins. The total value of such credit shall be subject to the wagering requirements set out below.
2. Any and all free games bonus(es) shall be subject to the standard bonus policy detailed hereby.
3. Players, who initiate a deposit in order to receive free spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering will lose the free spins earned from the deposit or if used, any winnings earned from the free spins. Only for brands that have welcome offer upon deposit.

Promotional play restrictions:

1. All of PLAY CLUB’s bonuses and winnings may only be cashed out after you have made at least one approved deposit and you have wagered at least 35 times (unless stated otherwise) of each bonus received – for example you must wager $350 before cashing out if you have received a bonus of $10.Deposits may be withdrawn before a player’s wagering requirements have been fulfilled. However, if this occurs, all bonuses and winnings will be voided/removed from the player’s account. Players must contact support in order to withdraw their deposit.
2. Wagering on different games will contribute differently towards your wagering requirements.For all bonuses that require a deposit the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed and we have received a deposit from you to your accountWinnings received through the use of the free bonus (no deposit) or free spins shall not exceed $100. Any winnings which shall be made with the free bonus or free spins which exceeds the $100 maximum, shall be considered as nil, and shall not be recorded as winnings. Only the maximum winnings of $100 can be withdrawn by the Player subject to the terms specified in the Bonus Policy.Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made.Bets placed on all versions of the following games will not count towards your wagering requirements: All Video Poker games, All Roulette games, All Quick Play games, All Blackjack games, All Rush games, Hi Lo Fever, All Baccarat games, 3 Card Poker, Blood Suckers, European Roulette, Jackpot 6000, Keno, Big Bang, Blood Suckers, The Wish Master, Dead or Alive, Lucky Angler, Jack Hammer 2, Cloud Quest, Tower Quest, Pearls of India, Treasure Island, Mega Moolah. If the player placed bets on any of the games mentioned above before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal.
3. When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than $4 or $0.50 per line, or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than $2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.
4. The use of bonus funds purely to progress through the bonus stages is prohibited. This includes but is not limited to games such as The Wish Master, Cloud Quest, Tower Quest, Pearls of India – can result in the winnings being voided. For example (but not limited to), playing Netent’s “The Wish Master” with an active Bonus, activating 3 “wishes” to then leave the game and come back and collect the feature payout once the Bonus is gone.

Daily Promotions:

1. All daily bonuses are subject to a $200 maximum unless otherwise stated.Deposit Match Up:
   1. Unless stated otherwise, this bonus only applies the 1st deposit made by a player on a single day.
2. Cash Back:
   1. Cash back bonuses are a percentage of house winning paid to a player.
   2. Cash back bonuses are only paid once a promotion has ended.
   3. Cash back bonuses that require a deposit, are paid up to the total of deposits made, and cannot exceed $200.
   4. Cash back bonuses that do not require a deposit, cannot exceed $200.
3. Bonus Codes:
   1. If a bonus code is not entered during the required deposit transaction, the player will not be eligible for the bonus associated with that bonus code.
4. Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).
5. Additional Bonuses are issued in good faith by PLAY CLUB as an incentive for players, or as a token of appreciation for returning players who have continually shown their patronage. They are only intended for players who use the PLAY CLUB website for fun or entertainment purposes and will be denied, declined, or retracted from players who abuse the spirit of this offer. Further requirements may be set, according to the type of bonuses.
6. Game winnings from “free spin” or “bonus” features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.
7. No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cashout has been either approved or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s active PLAY CLUB account.

Other requirements may be set, according to the type of bonuses. All bonuses and any money won from that bonus will be erased from the players account after 21 days of inactivity. This only applies to players with a remaining bonus balance.

PLAY CLUB reserves the right to remove prize credits from the accounts, or deny a cashout request, of any players who fail to comply with any of the above conditions. In the event of a dispute, PLAY CLUB’s decision is final and not subject to appeal.

PLAY CLUB is committed to “CARE” – Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 1am CET. Please do not hesitate to contact the PLAY CLUB team.

1. General

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.

The website www.slotum.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at 12 Kolonakiou Street, West Block, 1st Floor, Office/flat 101, Agios Athanasios, Postal Code: 4103, Limassol, Cyprus.

Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.

2. Changes to Terms and Conditions

These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

3. Who Can Play

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement. Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, Israel, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Jersey, Gibraltar, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies, Slovakia, Lithuania and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

4. Availability of Games

The following countries are excluded from receiving no deposit bonuses and/or free spins: Afghanistan (AF), Israel, Albania (AL), Algeria (DZ), Angola (AO), Bahrain (BH), Bangladesh (BD), Benin (BJ), Botswana (BW), Burundi (BI), Cabo Verde (CV), Cambodia (KH), Cameroon (CM), Chad (TD), Comoros (KM), Côte d’Ivoire (CI), Democratic People’s Republic of (KP), Denmark (DK), Ecuador (EC), Equatorial Guinea (GQ), Eritrea (ER), Estonia (EE), Ethiopia (ET), France (FR), Gambia (GM), Ghana (GH), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Hong Kong (HK), Hungary (HU), India (IN), Iraq (IQ), Iran ,Islamic Republic of (IR), Israel (IL), Kenya (KE), Korea, Kuwait (KW), Lao People’s Democratic Republic (LA), Latvia (LV), Lesotho (LS), Liberia (LR), Lithuania (LT), Madagascar (MG), Malawi (MW), Malaysia (MY), Mali (ML), Mauritania (MR), Mauritius (MU), Mexico (MX), Mongolia (MN), Montenegro (ME), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nepal (NP), Nicaragua (NI), Niger (NE), Nigeria (NG), Oman (OM), Pakistan (PK), Palestine, Panama (PA), Papua New Guinea (PG), Portugal (PT), Republic of (KR), Republic of (MD), Republic of (MD), Republic of (MK), Republic of (MK), Romania (RO), Rwanda (RW), Sao Tome and Principe (ST), Serbia (SRB), Senegal (SN), Seychelles (SC), Singapore (SG), South Sudan (SS), Spain (ES), State of (PS), Sudan (SD), Swaziland (SZ), Syrian Arab Republic (SY), Taiwan (TW), Tanzania, Thailand (TH), Togo (TG), Tunisia (TN), Uganda (UG), Ukraine (UA), United Arab Emirates (AE), United Kingdom (GB), United Republic of (TZ), United States (US), Vietnam (VN), Yemen (YE), Zambia (ZM), Zimbabwe (ZW).

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

In addition to the above, Street Fighter Video Slot is not available for the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.

Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

Narcos Video Slot is not available in the following territories: Indonesia, South Korea.

Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.

Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.

Players from Canada are not eligible to play the games from NYX.

5. Accepted Currencies

The website allows playing for the following currencies: USD, EUR, AUD, CAD, PLN, NOK, RUB, BTC, BCH, ETH, LTC, DOG.

6. Fees and Taxes

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

7. Game Rules

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

8. Maximum bets when playing card games

By accepting these Terms and Conditions, you acknowledge your understanding that the maximum bet in card games is 1000 EUR, 1000 USD, 4200 PLN, 50000 RUB, 10000 NOK, 1500 AUD, 1500 NZD, 1500 CAD, 120000 JPY, 0.17 BTC, 5.5 ETH, 21 LTC, 2.52 BCH, 227682 DOG.

9. Disclaimer of Liabilities

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

10. Use of Player Account

Each player can create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

11. Anti-fraud Policy

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

• providing of forged documents;
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creating two or more accounts
• other types of cheating
• or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• use of stolen cards;
• chargebacks;
• creating more than one account in order to get advantage from casino promotions;
• providing incorrect registration data;
• any other actions which may damage the Casino.

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

The use of bonus funds purely to progress through the bonus stages is prohibited. For example when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.

12. Depositing

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at support@slotum.com to inquire about the payment methods which are most favorable for your country of residence.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.

Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

13. Withdrawal Policy

The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.

All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.

The maximum withdrawal amount processed to a player is 15,000 €/$ per week and 30,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

14. Refund Policy

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.

All costs that may occur upon refund procedure are on the player.

15. Dormant Accounts

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

16. Complaints

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

Kajot Casino Welcome bonus

1. To qualify for the Welcome Deposit Bonus you must be a new customer to KAJOT. Players who have already registered in the past and hold Member Accounts are considered to be existing customers.
2. A minimum deposit of EUR 10.00 into Your Member Account is required in order to qualify for the KAJOT Welcome Deposit Bonus. The deposit must follow within 300 days of successfully registering.
3. The Welcome Deposit Bonus will only be granted for the first deposit into your Members Account.
4. The minimum Welcome Deposit Bonus awarded is EUR 10.00
5. The maximum Welcome Deposit Bonus awarded is EUR 300.00
6. The amount of the Welcome Deposit Bonus is 100% of the deposited amount.
7. The Welcome Deposit Bonus offer is limited to one Welcome Bonus per player.
8. In order to qualify for the Welcome Deposit Bonus, You must first validate your account via SMS text message.
9. Once you have validated your account via SMS text message and made a deposit onto Your players account within 300 days of registering, You can claim Your Welcome Deposit Bonus by logging in and clicking on the link under MENU > MY BONUS.
10. The Welcome Deposit Bonus will be credited to your players account whereby wagering requirements of 40 times the amount of the Welcome Deposit Bonus awarded apply.

Please also read our General Conditions for Bonuses.